I recently purchased a new Wilson Combat Beretta Centurion Combat. Right out of the box I found a very noticeable blemish to the slide. Will be contacting them.
![Image]()
Disappointment in Quality Control with Beretta
mdog6601
21 - 40 of 44 Posts
My experience with Beretta can back that up. I now have (3) Beretta’s, a Tennessee Commemorative 92G (Gallatin TN), M9A3 (Italy), and now the Wilson Combat 92G Centurion Tactical (Gallatin TN), only the M9A3 (Italy) was without flaw. The Commemorative had punch marks on the rear sight and Centurion pictured with this post. I’ve always been impressed with the smooth function of the 92. I carried one while in the service and I know the quality of the firearm. Mistakes are made by the best so I’m sure Beretta will stand behind their pistol.
Joined
·
11,753 Posts
I would not purchase a Ferrari if they were also manufactured in the USA.
Same goes for Porsche! Not sure if they are in fact, also produced in the USA now. I don't know for sure. I do know that I'd want one from Germany.
Same goes for BMW as well.
Same goes for Porsche! Not sure if they are in fact, also produced in the USA now. I don't know for sure. I do know that I'd want one from Germany.
Same goes for BMW as well.
I have a 1993 92G Police Special made in the ACCK. MD, U.S.A. and others, including an Italian made 92FS and the US made pistols are just as well made as the Italian counterparts in my experience, or at least of the pistols I own. If Shipwreck is around, hopefully he'll chime in on the issue.
I try to buy USA products all the time but......... from what I’ve experienced so far in appearance/cosmetic the Beretta from Italy is without tool marks. I really hate saying that but it’s the truth. I have Glock, H&K, Sig, S&W, FN and all out of the box “New” none had flaws, no tool marks and all much cheaper than my Beretta’s. Now, I must admit that none of those other brands function as smooth as the Beretta’s. Love shooting my Beretta M9A3 and looking forward to shooting my Wilson Combat Beretta Centurion 92G when it gets back from Beretta. I haven’t lost confidence in the functionality of the Beretta’s, US or Italy made.
Joined
·
4,100 Posts
I have always found Beretta to be one of the best firearms makes that I have ever owned. I have always had the same luck with Glock....hate it all you want, but I have owned many Glocks too, and never once had an issue of any sort.
You know the more I think about it, I find it amazing that the pistol made it past both Beretta's inspection, and Wilson Combat's later inspection after upgrades and customization? Did you purchase the pistol from Wilson Combat, your local gun-store or Beretta directly, I wasn't aware you could purchase a pistol directly from Beretta. I would want to think pistol's are shipped to Wilson Combat directly from Beretta and the gunsmiths at Wilson Combat do their magic? I see they sell pistols on their website and customers can send in pistols for upgrade and customization. Doesn't make allot of sense Wilson would ship parts to Beretta and then gunsmiths at Beretta do the customization's on a 1400.00 pistol? At least for the most part, I gather Wilson Combat does the upgrades and customization's from pistols sent from Beretta to them?
Not really sure, I spoke with Wilson Combat and they told me that Beretta does the finish on the Centurion and even complimented the finish that Beretta does. I have read articles where the Wilson Combat parts are sent to Beretta with certain specs and if you want an “Action Tune” job then it goes to Wilson Combat, then again who knows these days. The pistol was $1267 then you factor in sales tax, shipping, background, and processing, so if $1400 goes out of my pocket then that makes it a $1400 gun. Then when you open the box for the first time you find a little nasty chip and scratch on the slide it’s pretty disappointing. I own about 20 pistols ranging from HK, Glock, Sig, Smith Beretta, and FN, during the unboxing I haven’t seen the first flaw except 2 of my Beretta’s, both from Gallatin. The M9A3 from Italy is flawless. On the Centurion I don't know if the damage was caused by the mags during shipping, caused by the vise while the front sight is being inserted or what. Doesn’t look like a drop or anything and if it was then that is poor quality. There are other small scratches to the frame as well. I’ve dropped a Glock and other firearms thru the years and there wasn’t even a scratch. So we will see.
Yes me too. Glock has an excellent finish on their pistols, second to none in my experience.
Mmmmm, if you look at Beretta's current catalog on their website there are no Wilson Combat pistols listed, or options for having Wilson Combat parts installed? Makes me want to think your pistol was in the possession of Wilson Combat at some time, I don't know? Did Wilson Combat advise you the pistol was never in their possession? I would want to think that any pistol associated with Wilson Combat would only be available through Wilson Combat? Maybe one orders the pistol from Wilson Combat and they ship it to an FFL from Beretta?
Your correct but they give instructions that if there is a mechanical or cosmetic problem with the Wilson Combat Beretta’s we're to send the pistol to Beretta. The pistol was ordered for me from a distributor by a gun store that I’ve been doing business with for years. The majority of those 20 pistols, some rifles and shotguns have come from the same store by the owner. I do wish I had ordered the pistol straight from Wilson Combat. I’ve had remarkable customer service from my gun store and Wilson Combat, both saying they would make it right if Beretta doesn’t. Time will tell if Beretta will measure up. Conversations haven’t been as good. Two separate people from Beretta were smug and didn’t have time to discuss the issue. I had a Sig with what turned out to be a shooter induced problem (early slide lock back, fat thumb) and they were awesome. I’m a Glock Armorer so no real experience with their Customer Service because they just don’t break. Appreciate your interest and study on my Centurion. Other than the cosmetic it is a tremendous firearm. Looking forward to shooting it. The M9A3 is and awesome shooter.
Joined
·
294 Posts
"Two separate people from Beretta were smug"
"Sig ...... they were awesome"
I've had the same experience with both. (Calling it only smug would be generous for Beretta).
Can you guess which gun maker I'll buy from again and which NOT ? ... Just sayin
It'll be interesting to learn how (or if) Beretta works with you on this one.
You'll probably be able to argue your way to a repair, given enough time.
Good luck to you... Keep us informed.
Sam
Watch this video by Mr. Wilson of Wilson Combat, he states that Wilson Combat sends the WC parts to Beretta and the specs. I knew I had watched it somewhere.
This video shows Mr. Wilson of Wilson Combat advise that their parts are sent to Beretta for assembly. Along with the parts are the specs.
"This video shows Mr. Wilson of Wilson Combat advise that their parts are sent to Beretta for assembly. Along with the parts are the specs."
I understand that part, however, the pistol it seems is shipped to Wilson Combat from Beretta and if Beretta missed your slide issue via lack of quality control, so did Wilson Combat, or perhaps they don't inspect them when they receive them from Beretta before being shipped out? You stated: "The pistol was ordered for me from a distributor by a gun store that I’ve been doing business with for years." Unless the distributor you refer to is Wilson Combat, that would place the pistol in at least 3 other's possession other than you and Beretta? Is it possible one of those three could have damaged the pistol and Beretta is not at fault in QC? Just wondering?
I understand that part, however, the pistol it seems is shipped to Wilson Combat from Beretta and if Beretta missed your slide issue via lack of quality control, so did Wilson Combat, or perhaps they don't inspect them when they receive them from Beretta before being shipped out? You stated: "The pistol was ordered for me from a distributor by a gun store that I’ve been doing business with for years." Unless the distributor you refer to is Wilson Combat, that would place the pistol in at least 3 other's possession other than you and Beretta? Is it possible one of those three could have damaged the pistol and Beretta is not at fault in QC? Just wondering?
Not necessarily, Wilson Combat may not lay eyes on the pistol unless they do the “Action Tune”, mine doesn’t have the Action Tune which is shocking after the price I paid. By the way, Beretta has apparently repaired my pistol and is being shipped back to me. The status showed “parts ordered”, then later in the day, “shipped back to customer”, maybe a new slide who knows. So if that’s the case I’m happy. Shouldn’t have went thru this process to begin with but I have to respect a company that stands behind their work. If the spot on my pistol was caused by a drop then I’m not at all impressed with the quality of the coating. The 92F’s I carried in the service were dropped countless times and didn’t show any chips or scratches, they showed only wear marks from carry and firing. You can take an ole $500 Glock and toss it down a paved road and the coating will not chip. Normally a distributor never opens the box, it only sits on a shelf until shipping so I doubt any damaged occurred there. I know my friend at the shop didn’t drop it or he would have said something. It occurred somehow, either in a vise or in shipping. The frame had scratches to near the break down point. One vertical scratch and other faint scratches near the breakdown pin on the same side as the slide damage, so who knows. Not a good experience and my first with a new firearm.
Well, Beretta went above and beyond on their customer service. I couldn’t be happier with what they done to correct the problem with my pistol. Mistakes are made by the best and the oldest firearm company really stepped up. Glad to have my Centurion back now it’s going to Wilson Combat to have the “Action Tune” done.
Joined
·
143 Posts
I only own 1 Beretta, a SS 92 FS. Bought about 20 years ago. Gun shot low, very low. I called Beretta, we only guarantee "military accuracy" but I could send it back and they would replace the slide but no guarantee it would shoot any better..........I never bought another Beretta.
21 - 40 of 44 Posts
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
-
?
