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That stinks. You'd think that with such a rediculous product failure like that they would be falling over themselves to satisfy a customer.

Maybe he should tell them that he is so upset at the quality of their product and their service that he will trade the NIB replacement on something other than a B-gun and that he will never buy their product again. He'll also be sure to mention this situation to all of his gun buddies and talk about it to people looking at B-guns at the local gun shops.
 
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