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Has anybody has any experience with Taurus Customer Service? I bought a new PT 111 only to find that the rear sight was broken. When I finally got ahold of Taurus they told me that the rear sigjhts were backordered for 8 weeks or so and that I had to send them my defective rear sight and wait 8 weeks until the sights came in for them to start to process a replacement! They wouldn't let me know when the sights came in so i could send my sigjht in then and said the warranty on sights is only good for 1 year and i must have it replaced by then or tough luck. They actually confirmed that they wanted me to have my new gun for at least 8 weeks without a sight. If i choose to wait until they have the sights in to send my defective sight it will be first come first served for what ever sights they have.
The sights are made of plastic and it looks like someone dropped my gun on the sight blade. I bet alot of sight replacements will be necessary and i could be waiting for ever, even though the gun was defective when sold. I have tried to call repeatedly since to speak with a supervisor and can't even get thru. My dealer, Woodlands World in Uniontown PA wasn't any help either.
The sights are made of plastic and it looks like someone dropped my gun on the sight blade. I bet alot of sight replacements will be necessary and i could be waiting for ever, even though the gun was defective when sold. I have tried to call repeatedly since to speak with a supervisor and can't even get thru. My dealer, Woodlands World in Uniontown PA wasn't any help either.