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I've had an interesting experience with Taurus warranty service on my PT-100P, 40 S&W, stainless & polished aluminum. I've had this gun since just before last Christmas. Very nice shooting right off the bat. I began noticing issues with locking block plunger falling out while cleaning. I thought the locking block plunger cotter pin was in need of replacing so I contacted Taurus and they sent me replacement. I found though that when I went to remove the old pin and replace, the pin was not damaged as suspected. Rather the hole for the cotter pin was drilled too far from the plunger so that it did not engage the plunger.

Since this was really only an issue when the gun was taken down for cleaning, I tried living with it. Then other things started occurring (light primer strikes/misfires, chrome flaking off the extractor and guide bar???... why chrome and not polished stainless?). I decided to contact Taurus. Since I must have mentioned I was a reloader, the customer service rep immediately informed me that my warranty was void and that I would be charged for repair. What happened next was very interesting... she told me that the call was being recorded and everything I have said is now on record. WOW. What wonderful customer service. I told her regardless of manufactured or hand load ammo, that would not have any impact on the fact that the hole in the barrel for the cotter pin was not correctly placed to allow the cotter pin to engage the plunger. She responded by letting me know it would be determined by the gunsmith if the work to repair would be covered or not. I told her this was nothing to do with anything except poor quality control and a defect.

I paid $50 for a return label to ship to them and got it in the mail. They have now had the gun for 6 weeks and I had no email or contact from them on status and I get an error when I enter my serial info into their website, so I called today. The customer service rep could not give me an update with details other than the notes showed a $50 bench fee, but did not specify parts being replaced. She also stated my warranty was void because previously mentioned reloads. So, we are back to the same argument. I tried asking her if Taurus sent me a 40 with a 9mm barrel, would they still say it was not in warranty if reloaded ammo was used? I was simply trying to shed a different light on my concern about a defect unrelated to the ammo used.

Current status: I was told there was not status beyond that to share and that I would need to get a call back (could take 3 days) from a supervisor (was not available at time) if I wanted to express any further concerns.

Is this a typical experience others have had with Taurus? My first Taurus, so I'm not too impressed. This WILL be my last Taurus. I'll stick with Beretta even if not offered in bright stainless.
 

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A $50 "bench fee"? And $50 for a return label? WTF? $100 over what you paid to get them to fix an obvious manufacturing screw-up that they should fix free? Nice Customer service Taurus! Good way to get repeat customers and good "word of mouth" about your product. Taurus & Quality, two words that can't or shouldn't be used together.
 

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C141bLoader:
Unfortunately you do get what you pay for. I saw one listed for $549 from Gander Mtn. For that kind of money there are many more reliable alternatives on the market. I saw the Berretta 96A1 the Taurus counterpart listed for $679. A difference of only $130. You have to ask yourself if all that aggravation is worth $130 or not? Not to mention being without the pistol for an unknown period of time. It may even cost you that or more to get the problem resolved. Then after you receive the gun will you have confidence in it? Or be confident that the repairs were even done satisfactorily? Sure there are those who have had no issues with their Taurus pistols. However, there are just too many that have had problems such as yours with many of their products. I'm done. Let the fireworks begin.
 

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From what you read on this forum, every other Taurus pistol has issues and must be returned to the factory. I just wonder what the real numbers are on this. All brands have issues, just google (fill in the blank brand issues) and you'll see.
 

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Greybeard:
All brands have issues, just google (fill in the blank brand issues) and you'll see.
Well I thought I was done, I hope that you will excuse me. Indeed they do it's just that some have significantly more issues than others, Taurus being one of them. My neighbor bought a Taurus .38 polymer revolver. The damn thing locked up when she tried to dry fire it, before she even had a chance to use any live ammunition. Brand new, right out of the box. Now she is without a gun. She is a real estate agent, doesn't know a lot about guns but felt she needed one because of her profession. She bought it from a major sporting goods store from a salesperson who didn't know much about guns either. Good thing she discovered the problem before she loaded it up and decided to carry it. Many people will do just that, load it up and carry it. Can you imagine if she didn't attempt to dry fire it? And while showing a property to a prospective client, the client decided to rape her? She pulls out the gun, it locks up, and the rapist is now madder than hell that she attempted to shoot him. What started out as a sexual attack as bad as that is now turns out to be a murder or an incapacitating beating.

I hate to say this and I hope that no one takes it personally but she is typical of the type of person who buys their products. No real interest in guns, doesn't want to pay over a certain amount of money and wants the feeling of security albeit a false one. The type of person who will load it up, throw it in a drawer or carry it and forget about it. Of course not all people are that way some either like the looks of them or are looking for a bargain.

As for me if I am going to carry a gun, which I do on a regular basis. I am going to want one that has the least amount of issues and one that I can go out and put a couple of thousand rounds through and still be able to depend on it, if and when my life may depend on it. It's kind of like an auto mechanic either buying tools made in Taiwan, or "Snap On" or any other quality made tools. Sure you might be able to do all of the same tasks but the ones made in Taiwan will surely end up breaking a lot sooner and when you least expect them to. No big deal you just go out and get another tool. With a gun it may just cost you your life.
 

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Greybeard:

Well I thought I was done, I hope that you will excuse me. Indeed they do it's just that some have significantly more issues than others, Taurus being one of them...............
What makers besides Taurus have significantly more issues than others?

If I bought a gun and it locked up on the 1st dry firing, it would go back to the store I bought it from and I would raise hell until I got my money back. I find it hard to believe that any respectable retailer would stock Taurus if they are as bad as they are described on this forum and every gun shop I've been in has them.
 

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Well -
I don't know but my LGS said they can't not have enough Taurus Millennium G2 expecially in 9X19 and Taurus TCP that they could sell. He said they have not more or less issues with the Taurus guns than with any other given manufacturer. Everyone that purchases a gun in this LGS becomes 3 Shooting range times for free if they not already a indoor range member. My LGS owner is a proven gun smith and knows what he is talking about.
He said if Taurus would be that bad that the internet forum-specialist believe, or how they fight so hart to make this brand look bad would be true, no LGS would have this guns in stock.
Taurus would be only sold from the big online gun stores like slickguns, grabagun etc, because they have no real customer service once that thing is shipped and FedEx had bucked it up. Who want's upset customers occupying the counter every day because of problems with a gun. People come back first, that is what real customers do in a Local Store.
A LGS couldn't afford to sell crap because the local yokels would real fast vote with their feed for a different store. Living outside the big cities in Texas is not so easy for a store. The faces that walk the sidwalks are all well known and on pissed off customer can impact a store very bad.
So since they still sell Taurus guns, the LGS sayd he can't get as many he could sell, and people have a smiley face by doing so, something is wrong with the store or with the internet gun professional opinionators.

Posibility
#1 All east Texans have absolutely no Idea about guns are stupid and you can sell because of that to them everything
# 2 The specialist here in the forum are just internet copycats that had never experienced a taurus from the modern manufacturer line, or
# 3 Taurus had changed something and the Glockists didn't get the e-mail and are a little behind.

And now.
Taurus guns are not cheap. If you call 350 and more US-Dollars cheap than I would like to have your Bank-account. I mean a Hi-Point C9 is cheap. At least in my book. I mean I have a engineer paycheck own my house dept free but 350 Dollar are hey not cheap at all...

Warranty misleading? What do you exactly mean by misleading Warranty? Can you clarify pls?
Taurus said you have life warranty on the gun, but you have to pay shipment after 90 days of purchase. What the heck U talking about? You don't like the shipping cost - Well either do I, but that has nothing to do with warranty, it has to do with Manufacturers procedure. If you don't like that, say so and don't say Taurus guns are bad or the warranty is bad.
Now me and you don't like the Manufacturers procedure but that has nothing to do with the quality of the gun.
350 and more Dollars cheap? Well - no need to explain that, I have realized that your last name is Onassis and you writing here incognito. Psss... I don't tell
 

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How many competitive shooters shoot Taurus guns? How many police departments use Taurus gun? Which military uses Taurus guns? How many genuine gun experts recommend Taurus guns? How many LGS clerks have a clue about anything except what sells? How many gun shops in East Texas have real gunsmiths?

If I had the answers to these questions, I might have a better understanding of loyalty to a brand that I have perceived as having a bad reputation for three decades.
 

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@Besley
Q: How many police departments use Taurus gun?
A: That is an easy one. The Brasilian, Argentina (in parts Bersa built now also automatics for their Police military forces. You find there a mix of both at the moment) and Police of Peru. Also many African States using Taurus guns for their police forces like Cameroon, Tanzania, Kenya.
Q: Which military uses Taurus guns?
A: The same than mentioned above.
Q: How many competitive shooters shoot Taurus guns?
A: I don't know.
Q: How many gun shops in East Texas have real gunsmiths?
A: I don't know but my LGS owner is. That is the reason why I go there even if gunsmithing there is not cheap.

Hummm Besley. What does this questions have to do with my Taurus PT111Pro or My PT92 or my PT809?

If I would be a police man and they would let me chose my weapon from any low end budget gun, I would probably go with a S&W M&P 40. But I would not hesitate to carry a PT 840.
The reliability of a gun have to be proven after purchase. I feel comfortable with a gun that I have shot at least 300 rounds and it doesn't matter of brand name. Even a HK have to show reliability first regarding cycling the rounds and fire every time I pull the trigger.

If ou buy a Glock you have problems too!
Police reported:
Problems with Glock Pistols: Misfires During Training Exercises | In Public Safety
On May 13, CBS4 news reported that the Palm Beach County Sheriff's Department had experienced a number of misfires with their Glock semi-automatic handguns as well as some of their 9mm pistols
 

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Well, I have zero Taurus guns and one Glock, a G20 that appears to be indestructible after several years, so I guess I don't have the hands on experience to comment further. The only gun I personally own that had an issue was a CZ, which wouldn't consistently cycle hollow points. It was gone to the factory for two weeks and has been perfect for years, now. So, I guess that maybe a person should just depend on his personal experiences, and leave others to do the same. I've found that people mostly only listen to advice that they already agree with, anyway (myself included, of course).
 

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PT111PRO,

Did you know that in September 2013 the State Military Police in Sao Paulo, Brazil had Taurus 24/7 DS handguns that were discharging when they were shaken? Check it out on youtube if you don't believe me. Apparently Taurus thought it was a serious matter since they recalled 98,000 of them.

If their so called quality control let almost a hundred thousand bad guns get by them, why would you encourage people to buy them?:smt102

GW
 

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For me is a weapon a tool that have to prove reliability first before I call it a reliable gun regardless of the manufacturer.
I had many issues with guns and with any given Manufacturer over the last 30 years.
Just recently with my Shield 9 and a Sig P220 and the Walther PPX. And I was not a happy camper, not with the fix and not with the customer service of S&W, Sig nor with Walther. The Shield9 I ended frustrated up and sold it to a Pawn shop but bought me a other Shield 9 in my LGS because I liked how its hold and conceals, Sig and Walther fixed at least the problem after the second run.
For the second Shield 9 I had to buy me an expensive Trigger upgrade to make it an accurate gun. Just saying.

Taurus makes reliable guns, and that is based on personal experience not only with one gun from Taurus, there is no doubt about it in my mind. Is it the world best gun manufacturer? Hell no - but either is Walther, Smith & Wesson, Ruger and all the others.

A gun is first a engineered tool design that has to work.
If I hear complains about Taurus guns I always hear, “Taurus baaaahhh maaahhh is bad”. But what is bad?
Are the springs to weak? Are they using the wrong material? Measured tolerances to big? Is the Taurus gun wrong engineered? What did they do wrong in engineering that gun? What should they change?

Quality control? Well I don’t know what they should change. Every worker even the cleaning lady is allowed at any point of manufacturing a gun to take a piece out of the assembly line if something is wrong with the gun. If they do so and something is found wrong, the person who cached it becomes a bonus pay and 1 day off paid. That is not a joke. So what else should they do?

So don’t tell me Taurus guns are bad. Tell me what exactly is bad on a Taurus gun.

Customer service? Well – I had my share on customer service with S&W, Walther and the others too. Both ways even, and with all manufacturers that I had bought a gun from. Some are very good, others - well If I could grab them through the telephone – Oh boy!!

So don’t tell Taurus is bad. Tell what is bad with a Taurus gun.
 
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