i spoke to S&W today and was told the gun should have never been worked on and that when they try to help out the customer things like this happen. i have a feeling these guys read these forums.
the guy was very cordial though and said they will wait to receive the gun and try to help me. they remember the plastic original case. i asked if the slide may have been thrown away. i was told that usually that wont happen. (i thought to myself do you have my slide or not since the repair guy was made aware of this situation he should know)
I want to reiterate that i appreciate the fact that S&W is working on my gun but better care should have been taken. also i did not send my gun to them for repair. i gave it to my smith to work on. he took it upon himself to ship it out figuring he would save me money. intentions were good but i find myself in this predicament. hopefully things will work out.
Worse comes to worse i would just like my original slide back and i will get this fixed on my own but who better than S&W to work on my PPK.
Btw, i spoke with Earl in 2004 and he told me he only worked on the german PPK's. he said the U.S.(or Interarms PPK's) PPK's are crap. i forgot his exact terminology but it may have been "shit!"
i asked and he said the castings were crap (or shit)
at this point I just want my original slide and case back. i had a paperweight before, now i have a parts paperweight.
I'm glad you started this thread Handgunner, it lead me to a book on the founder of Interarms that I've ordered from Amazon. I'll post a review when I get it.
Spoke with paul at S&W today. they replaced my PPK Interarms slide with a PPK/S slide because my slide was not repairable. They threw my original slide away. they never received my case from my Gunsmith which is total BS! paul said that they always return cases that are received by the customer so if i didnt get it back it is because they never received it. what a load of Crap!
from the start S&W was lacking in keeping me up to date with the repair. to avoid this problem i had spoken to jake the gunsmith at S&W who said he would let me know what the status was of the repair but never spoke to him again due to to unreturned messages and paul intervening. sent the gun back at their request regarding the slide. they never needed it to be shipped back to tell me that the original slide was not repairable.
A Bunch of misinformation on their part. first telling me the slide was repaired then saying it was replaced. telling me slides are usually not thrown away then i am told it was thrown away.why couldnt this guy tell me all this stuff 3 weeks ago.
Lack Of Communication. Lack Of Accuracy Regarding The Communication. Arrogance Regarding Resolving This Problem, Etc.
My smith called S&W and told them he sent the case. paul was arrogant with him also.
I Will Be Speaking To A Supervisor at S&W Tomorrow.
Maybe i will get some satisfaction but it is doubtful.i dont trust anything S&W tells me. more than likely it is just this paul that has been handling my case that is lacking in good customer service and accurate communication and information and does not reflect the company as a whole.
Btw, Paul said because of the discrepancy,he could send me a S&W Cap. I thanked but told him i dont need one as i dont wear caps.
Are You Friggin Kidding Me, I Said To Myself!
I've rarely heard of poor service from S&W, but this certainly qualifies. The offer of a S&W cap was in extremely poor taste.
I'm about 3/4 of the way through the book on Interarms. I never realized the enormity of thier dealings, nor thier vast involvement in confilicts around the globe. Review pending...
Hmmm... considering a SW 1911.... evaluating value of "lifetime warrantee" on outcome of this thread.
i never said i did not appreciate the work but if you are going to accept the job then replace the slide with the same type slide that the gun came with. if not, then just return the gun and i will get it fixed on my own.
1. The original gunsmith in accepting your repair order has responsiblity for your gun. Because he turned it over to S&W w/o your permission does not relieve him of his duty to you as a customer.
2. Jake the S&W gunsmith described work to you that was materially different than what was done.
3. Paul the S&W customer rep, was faced with a difficult situation in reconciling S&W's story. However, his verbal communication could have been more respectful and his offer of compensation, inappropriate.
If they lost your original case and slide and you obviously want these things back, would it have been difficult to offer you a blow molded $.50 S&W case and throw in a magazine for goodwill? Did he even ask what he could do to make you happier?
I'd like to hear how the supervisor can turn around this experience.
I guess she was very busy today so i hope i get a callback on Monday. I am alittle frustrated because i wanted to speak with her before they ship my PPK back.
this just keeps dragging on and on.
Nothing to report. Kate must be very busy as i have not received a callback as of yet.
Kate, the customer service supervisor called me back today. i explained the situation. here is what she said regarding the following:
1) Regarding receiving an Interarms PPK/S slide, I said i appreciated that the slide was replaced for me but that i have a PPK. Kate said that Interarms has not made guns for the past 8 or 9 years so the Interarms slides are unavailable so thats a done deal. i said that Jake found an Interarms PPK/S slide and that maybe he gave me that one without realizing it was an "S" and there may be a PPK slide in the shop. Kate said she will speak with Jake and see what they can do . I said that if there is a PPK slide anywhere i am willing to pay extra for it. She did say that my original slide would have been thrown in the scrap bin if it was unrepairable.
2) I spoke about my original case not being sent back to me. she asked me how my gun was sent back. i told her in a cardboard box. Kate said that that doesnt sound right as the guns received are shipped back to the customer in the case it was received in. i explained that i was with the gunsmith when my gun was packed up and that my gunsmith called S&W and explained all this to paul in customer service. she asked what did paul say. i said paul said he will try to find a case after a little prodding by my gunsmith. kate said that she could not second guess what happened but that she will send me a case.
3) i explained to Kate regarding the misinformation that Paul gave me regarding the repair work done to my original slide. she did not have much to say about that.
4) she took my address and will be sending me a case. i asked if she would like my serial number and she said ok. she checked and said the my gun was still in the shop.
i ended up thanking her and that if anything can be done about getting a PPK Interarms slide i would appreciate it. she said she will check with jake and see what they can do.
Kate was forthcoming in sending me a case. that was never an issue with her. hopefully they can find a PPK slide. if not then they cant. when i first called kate i knew there was not much that could be done about the slide which was my main concern. i guess Kate's hands were tied regarding that. hopefully there is a slide laying around.
Received my PPK from S&W in a CARDBOARD BOX AGAIN!
I guess Kate the customer service rep BS'd me just like the rest of customer service.
I wont be buying anything from S&W anytime soon.
I was going to purchase a 340PD in the near future but not anymore. i would not want to go through another customer relations experience such as this again so they have lost me as a future customer of their current offerings.