Post By 2manycats
Post By RK3369
Post By ginelmore
Taurus recall (or not)
New to the firearms blog sites and just feeling my way around. So far there seems to be a lot of useful info available.
Has anyone here had any success getting a new pistol in the Taurus safety recall? I sent my PT111 Titanium Pro to them the first week of September, 2015. At the time they said 4 months. Ok, way too long to wait, and mine worked fine, but for a new pistol I figured 'why not'. After 5 months, I had then call me, and they told me now the replacements will be shipped "whenever"-because the time has been extended indefinitely. In the months since, I went on the Taurus site and spoke to reps several times, and it was frustrating and kind of interesting.
Online, the representative was always 'Fran', no matter what time of day-always Fran. Her (?) responses were always 'cut and paste" (the exact same wording every time over several weeks). Whenever I asked something she couldn't answer with a paste it took usually 5+ minutes to respond-so a typical dialog might take 30 minutes. This person would always end by arranging for a Taurus rep to call me.
The calls were even more strange. It was always "Tammy" who called. The first 2 times sounded like a young girl, the next was a Hispanic woman, and the last one was an older black woman-all "Tammy". After nine months, and still getting the answer "whenever"; I asked "Tammy" why distributors could get as many pistols as they want whenever they want-but for some reason Taurus couldn't find enough pistols for the recall (she didn't care).
By then I was fed up and just asked that my pistol be returned to me, and reminded her that it was just sitting on some shelf and someone just had to find it and ship it. After almost 2 weeks with no pistol, I called Taurus and spoke to a "Tammy"-and she said my old pistol was in the queue and would be shipped "sometime".
With my patients exhausted with these people, I had to threaten to file a complaint with the Florida Attorney General, because something unusual was obviously going on. My old pistol arrived that same week. Maybe my threat lit a fire under them-maybe it was on its way-who knows.
Has anyone had a problem getting their replacement pistol, or was mine just an anomaly? I know for sure that because of this, I will never buy another Taurus again.
Sorry, but your story seems to be consistent with many that I've heard over the past few years. Taurus CS is not good, despite what they claim. Their lifetime warranty is worthless because you can never get your gun serviced and returned in a timely manner.
I've had a bad experience with them and also won't buy another Taurus unless I can get it for next to nothing so that I can throw it away if it fails. And I would likely only ever use one for a range gun, not an EDC.
No doubt I'd be very frustrated too, I've never owned a handgun that's been recalled. But I owned a Browning BPS shotgun that spent more time at Browning than it did with me! After it broke 4 times in the first year when it finally came back it was traded. I own a Taurus PT-111 G2 and have been very happy with the gun it has been my EDC for over a year. I sure hope they will get you your replacement pistol ASAP.
2manycats.I could go on and on about how badly Taurus handled the whole situation But will keep it short. I was one of the owners who sent their Pt111 millennium pro's in as soon as the lawsuit and possible recall were first announced . Think I mailed it back to Taurus Jan. 2015.Almost a year and a half ago. I was under the assumption when I sent it in that it was going to be inspected and repaired not replaced. Kept calling and chatting then was told it would be replaced with a new G2. The wait would be 4 to 6 weeks. Eventually got replacement G2 13 weeks later. Had to chat with CS once a week to find out when it would ship because they would not contact me to let me know. At some point in aug.2015 Taurus decided that they would not replace any guns until lawsuit was settled. There will be a final ruling sometime in July. You are not alone there are hundreds if not thousands of people waiting in limbo for there replacements and are extremely frustrated with the way Taurus is handling the situation. I have read post from other forum moderators that they will never spend another penny on a Taurus . Guess like anything else when you are effected your attitude changes. I feel your pain especially when they are abundant on the market for $199.00.
Like a slap in the face. Well done Taurus.
I sent my 3 bad gun in back in Aug 2015 and got 3 new ones back after lots of calling in Feb 2016 and I will say it looks very bad for Taurus right now (PS) I sold all 3 - 2 Pt140G2 & a Pt 809 and a H&K VP9 & 8 mags