Personally, I've growing more disappointed with Taurus. There has been a lot of talk of Taurus improving the quality of their products and other improvements sponsored by the new CEO. I'm not so sure.
For those that don't follow the Taurus Armed site, Taurus now claims that any disassembly beyond field-strip invalidates the warranty (thread started by jeff_Opp on 1-2-14 in Taurus Product Problems forum). The written warranty in owners' manuals or online excludes abuse and damage but is silent on disassembly/reassembly assuming no damage. For a fairly minor charge ($35 plus parts) Taurus will reinstate a voided warranty, possibly by replacing your carefully hand-polished parts with rough factory-new parts.
Previously in late 2013, Taurus decided that almost all parts were restricted so those parts would no longer be sold. This policy has since been relaxed for some US-assembled guns (like the TCP) but not yet for any of the Brazil-assembled models.
In my own experience, Taurus was unable to fix my trigger problem (Taurus PT709 Erratic Trigger Force) and at $75 postage I didn't want to keep sending it back until they got it right.
So, I've come over to the dark side (or the light side?) to agree with folks like Shipwreck. My 709 is fixed (DIY) and still lives in my gun safe but my carry gun is now a 9mm M&P Shield. It looks like I can buy almost any M&P part from S&W, Brownells, or Apex for less than the cost of shipping a handgun to Miami.
Doesn't sound to customer friendly to me.No gun maker is that special.
Yup! Sounds very familiar. Nothing has changed!
Except the Taurus "fans" will never acknowledge in the least that there is a problem. Rather point and claim that this kinda talk must be from people who has never owned a Taurus and is just "repeating" stuff....
Did you try faxing them? If I can't get thru to a business I shoot them a fax, sometimes alot quicker. I called them to day and the recording did mention a one hour wait. But you can fax them all the info and problem your having that might work for you. Just a suggestion.
I mean no disrespect to anyone but my mantra has always been "Friends don't let friends buy Taurus." Good luck.
I promised that I would try real hard and not say anything bad about Taurus anymore.
It's gonna be a lot harder than I thought............
Do they not have an email???????I want to ask if its true they don't sell parts unless you send your gun in so they can fix it.I have only had to contact one gun manufacturer and that was EAA and they are awesome.You email question and in a couple hours you have an answer.