I just got rid of my Taurus. A 24/7 .45. And honestly will never buy another. Not only because the gun was a complete piece of crap, but because of their ridiculous customer service. What a joke. I bet of the 500 rds I put through that gun 300 were either a ftf or fte. So I call Taurus up and talked to a kid that sounded like he was still in high-school. He had no idea what I was talking about. I seriously doubt he has ever handled a gun, let alone actually fire one. All I got was a "huh...I guess you can send it to us. Maybe we can fix it or something". I hung up on him.Called back a few days later and spoke to a really nice girl who also sounded like she was in high-school. Although she to had no idea what I was talking about she did seem to want help. She put me on hold for an hour to ask somebody for help. Got back on the phone and told me they sent out a ton of bad "clips" with that gun. She promised to send me a new "clip" right away. A few months later still no mag so I call again. It's on back order. A few more months go by. Finally get a new mag and gun shoots even worse. Got rid of the gun and refuse to ever own another Taurus again. Even if their newer guns are build better I refuse to give a company with terrible customer service any of my hard earned money.

I bought a taurus snubnose .38sp. I don't like taurus but for the price I wasn't going to turn it down. So far I really really like it. I probably wouldn't buy another. But so far this one has been great. The 9mm I had was a piece of doodie though.

What other guns are at the store? It is hard to believe someone at a gun store is trying to talk you into a Taruas. Unless they get a bump to sell them or they haven't got any other brands.

I have never heard a good Customer Srervice story about Taraus ....ever. I have heard of some good guns from them but never of one going back and having it handled satisfactorily

RCG

I've always wondered why "Excellent Customer Service" is used as a selling point. For me, I don't intend that I require any additional "service" when I buy a quality firearm. To become "excellent" at something implies lots of practice and a full time staff!!! JHVHO,
Eli

The point isn't that someone has good customer service and that sells the gun.....the point is they make poor quality guns and then to top it off they have poor customer service......insult to injury.

RCG

O.K...Not to defend Taurus,but I have a couple of revolvers and a 9M.M. Millinium Pro pt-111.
No jams in the pt-111.The revolvers are fine with factory ammo.I have a .45 Colt and a .44 Mag.
I think if you stay away from el cheapo foriegn made ammo,they will stay solid.I am
also a realist.Taurus is "not" the quality gun as the big names.Of course if you want the
big names you have to pay the big bucks.2-3 hundred more dollars and you probably will
be happier with what you can get.
P.S.-I myself am upgrading.I have sold a few of my pistols and getting into the Ruger
family of firearms.I have the Ruger Blackhawk .45 Colt.The Ruger LCP that I carry
religiously.Taurus can't match those.I won't get rid of my Taurus weaponry.I think
with proper care they'll be around long after I'm gone.Hope this little review helps in your decision.

I don't care for Taurus guns.

IMHO there are much higher quality guns, with better reputations than Taurus.

I've owned two Taurus' and have traded both of them off.

I suggest you buy a" used" high quality brand gun (Sig, Beretta, Ruger, etc.) than a new Taurus.

Taurus seems to have spotty QC and terrible CS in my experience. First I bought a 24/7 c 45 and that pistol has proved reliable, but is the least favorite of my 11 45's. On the basis of the 24/7 I bought a 709 Slim and PT745. Both were bad right out of the box, and both spent about six weeks in Miami. When returned the feeding and ejection issue weren't resolved, so I sold them. Unless Taurus brings out a "Super Gun" and it has an excellent track record, I doubt that I will ever buy another.

My last word on Taurus. I simply do not believe in trying to save a couple hundred bucks to buy a gun that has a so-so reputation. There are too many quality guns available for well under $1,000. How much is your life worth?
Eli

The point about excellent customer service isn't the fact that they have bad prodfucts or you will need them. It is for IF there comes a time when you do need them you don't have to worry about not getting helped or having a rough time dealing with them.

Used to work in a large and busy gun store. Suggest you stay away from Taurus. Of all the handguns we sold, more Taurus pistols were returned for warranty service than any other brand. Me? I avoided selling these handguns; and whenever I saw another salesmen write someone up for a Taurus I knew we had a high probability of seeing that same customer again.

Originally Posted by Glock Doctor

Used to work in a large and busy gun store. Suggest you stay away from Taurus. Of all the handguns we sold, more Taurus pistols were returned for warranty service than any other brand. Me? I avoided selling these handguns; and whenever I saw another salesmen write someone up for a Taurus I knew we had a high probability of seeing that same customer again.

i wonder if you saw the taurus come back more BECAUSE of the warranty..... if there is a 1 year warranty on a smith and a lifetime warranty on a taurus it stands to reason that the taurus will have more warranty work done for free and the smith will have all repair work after the first year done as non warranty repair.....

Originally Posted by TedDeBearFrmHell

i wonder if you saw the taurus come back more BECAUSE of the warranty..... if there is a 1 year warranty on a smith and a lifetime warranty on a taurus it stands to reason that the taurus will have more warranty work done for free and the smith will have all repair work after the first year done as non warranty repair.....

Nope! What I used to see is too many thoroughly annoyed (and sometimes quietly angry) young men who wished they'd had more money to spend on something else. Trust me! You don't want people like this to be mad at you when it's time to go home at night.

When you spend a lot of time behind a gun counter one of the first things you become aware of (or should become aware of) is a remarkable dichotomy among gun buyers. Some are competitive shooters; some are collectors; some are hunters; some are hobbyists; some are strictly interested in self/home defense, and others are (What shall I say?) not exactly churchgoers. It was the, 'not exactly churchgoers' who seemed to buy the most Taurus pistols; these were the customers I knew I didn't want to see twice, but too often did.

I'm out of gun counter sales, now. If you think that the only people who come into gun stores are NRA members and Boy Scouts then all I can tell you is that you are very mistaken. Everybody who purchases a new gun expects it to work. When that new gun is a modestly priced lower end pistol and it doesn't work then what you, too often, end up with is exactly the kind of irate customer whom you do not want to be mad at you.

As for Taurus' supposedly, 'great guarantee'? Well, maybe, that's true; but I assure you that hasn't always been the case. Nice to read that Miami is finally answering the phones again, though.

Originally Posted by Glock Doctor

Nope! What I used to see is too many thoroughly annoyed (and sometimes quietly angry) young men who wished they'd had more money to spend on something else. Trust me! You don't want people like this to be mad at you when it's time to go home at night.

When you spend a lot of time behind a gun counter one of the first things you become aware of (or should become aware of) is a remarkable dichotomy among gun buyers. Some are competitive shooters; some are collectors; some are hunters; some are hobbyists; some are strictly interested in self/home defense, and others are (What shall I say?) not exactly churchgoers. It was the, 'not exactly churchgoers' who seemed to buy the most Taurus pistols; these were the customers I knew I didn't want to see twice, but too often did.

I'm out of gun counter sales, now. If you think that the only people who come into gun stores are NRA members and Boy Scouts then all I can tell you is that you are very mistaken. Everybody who purchases a new gun expects it to work. When that new gun is a modestly priced lower end pistol and it doesn't work then what you, too often, end up with is exactly the kind of irate customer whom you do not want to be mad at you.

As for Taurus' supposedly, 'great guarantee'? Well, maybe, that's true; but I assure you that hasn't always been the case. Nice to read that Miami is finally answering the phones again, though.

as a former gun store owner and ffl dealer from central california, i can assure you that i never had the taurus experience that you did.... altho every single grendel i ever sold was , regrettably , a piece of crap... their designer , george kelgren is now making kel-techs... so i guess things change over time.

Originally Posted by Glock Doctor

Used to work in a large and busy gun store. Suggest you stay away from Taurus. Of all the handguns we sold, more Taurus pistols were returned for warranty service than any other brand. Me? I avoided selling these handguns; and whenever I saw another salesmen write someone up for a Taurus I knew we had a high probability of seeing that same customer again.

When my wife worked in sales, she noted the same as well.

I test fired a Taurus and a G30 and noticed the Taurus jammed every 2nd round,but the G30 was jam free with 30rds through it

The Taurus is not worth buying

any product covered under an unlimited lifetime warranty will see more warranty work than any item covered under a limited coverage limited time warranty.... it makes sense to use it if you have it and conversely you cant use what you dont have .

if you buy 2 washing machines and one is fully covered forever and one has a warranty limited to the motor for 1 year ..... and lets say BOTH have a motor blow in 9 months..... both are covered and then 3 years later, both motors go out again..... one is covered and gets warranty work, the other is not covered and must be repaired out of pocket.

using the prevailing thought here the machine with the most warranty coverage is the worst machine, yet it was fixed FREE and the "better" machine was not covered and had to be fixed out of pocket......

yep, makes perfect sense.

Originally Posted by TedDeBearFrmHell

any product covered under an unlimited lifetime warranty will see more warranty work than any item covered under a limited coverage limited time warranty.... it makes sense to use it if you have it and conversely you cant use what you dont have .

if you buy 2 washing machines and one is fully covered forever and one has a warranty limited to the motor for 1 year ..... and lets say BOTH have a motor blow in 9 months..... both are covered and then 3 years later, both motors go out again..... one is covered and gets warranty work, the other is not covered and must be repaired out of pocket.

using the prevailing thought here the machine with the most warranty coverage is the worst machine, yet it was fixed FREE and the "better" machine was not covered and had to be fixed out of pocket......

yep, makes perfect sense.

yeah, but these guns were all typically less than three years old. When you have several brands that carry same or better warranty and one shows up more than the other....Most of them were returned within MONTHS, not years.

Originally Posted by VAMarine

yeah, but these guns were all typically less than three years old. When you have several brands that carry same or better warranty and one shows up more than the other....Most of them were returned within MONTHS, not years.

does any gun have the same warranty as taurus? and who has better than lifetime and ANY owner?

Originally Posted by TedDeBearFrmHell

does any gun have the same warranty as taurus? and who has better than lifetime and ANY owner?

Springfield?

Originally Posted by VAMarine

Springfield?

nope, limited to the original registered owner only

Originally Posted by TedDeBearFrmHell

nope, limited to the original registered owner only

Pretty sure they go beyond that. There's plenty of makers with lifetime warranties, and even though not in writing some will cover non-original buyers.
Colt, S&W, Springfield, have pretty darn good warranties.

Besides, if we're going to play your game of justification, the only reason Taurus warranties for multiple users is that they know eventually their POS guns are going to get sold to someone else and that someone else will continue needing to get the gun fixed.


As for makers that cover the life of the gun, there's always Hi-Point.

You get what you pay for. Go buy a quality used gun and chances are it will be better than a new Taurus. I stick to S&W, Ruger, and Springfield. I bought my sister a new Taurus wheel gun in .22 mag. So far so good. I knew of their reputation so I planned to sell it if it didn't perform satisfactoily. But this is a target gun, not SD gun. I doubt I will ever buy another Taurus as there are plenty of used guns out there that are proven and out perform them. As for the lifetime warranty, I want a handgun that is always ready to shoot, not one that is being repaired. If you want to improve Taurus products then but other manufacturers stuff. They will either clean up their act or go away.

Originally Posted by VAMarine

Pretty sure they go beyond that. There's plenty of makers with lifetime warranties, and even though not in writing some will cover non-original buyers.
Colt, S&W, Springfield, have pretty darn good warranties.

Besides, if we're going to play your game of justification, the only reason Taurus warranties for multiple users is that they know eventually their POS guns are going to get sold to someone else and that someone else will continue needing to get the gun fixed.


As for makers that cover the life of the gun, there's always Hi-Point.

thought thi thread wasnt about justification but FACTS.... guess you are right tho, taurus is a piece of shit company because they stand behind their guns FOREVER and in writing and all those other companies are good because they have warranties that they dont write down but everyone knows they are good cause they are good..... talk about justification?