Taurus customer service

    Results 1 to 19 of 19
    1. #1
      Member
      Join Date
      Jun 2009
      Location
      NC
      Posts
      309

      Taurus customer service

      Had to call today to order a couple small parts for my 709. In 2 minutes I had a confirmed order, no charge for anything. Nice. Thought I'd pass along a pat on the back for them. This is a new gun I took apart to polish, not a defect. I've only put about 200 through it and not a hickup yet.

    2. #2
      Senior Member BeefyBeefo's Avatar
      Join Date
      Jan 2008
      Location
      CO
      Posts
      2,873
      This is a nice change from the usual stories I've heard about Taurus customer service. Thanks for sharing!

    3. #3
      Member HGF Gold Member dosborn's Avatar
      Join Date
      Apr 2009
      Location
      Springfield, MO
      Posts
      882
      Quote Originally Posted by BeefyBeefo View Post
      This is a nice change from the usual stories I've heard about Taurus customer service. Thanks for sharing!
      +1

      I am satisfied with Taurus' product and CS also.

    4. #4
      HGF Forum Moderator
      bruce333's Avatar
      Join Date
      Aug 2006
      Location
      Wilson's Mills, NC
      Posts
      2,499
      Nice to hear a good CS story about Taurus.

      I've never had to call or send a gun in either.
      Bruce, Life Member: NRA, NCRPA, GRNC, GOA

      Naval Air Museum Barbers Point

      "I personally think we developed language because of our deep inner need to complain."--Jane Wagner
      "The saddest aspect of life right now is that science gathers knowledge faster than society gathers wisdom."
      -Isaac Asimov

    5. #5
      Junior Member
      Join Date
      Feb 2010
      Posts
      2

      Unhappy Taurus CS good, BUT - - -

      I happy with CS at Taurus, - - - they were polite and responsive - - BUT really bummed that they couldn't help. My PT845 mags don't drop out and should. CS agreed and would replace them no problemo EXCEPT FOR THE FACT THAT TAURUS HAS NOT RELEASED A SINGLE PT845 MAG FOR PURCHASE/REPLACEMENT!!! GOTTA BUY ANOTHER PT845 TO GET EXTRA OR REPLACEMENT MAGS!!!! BUMMER

    6. #6
      Member
      Join Date
      Jun 2009
      Location
      NC
      Posts
      309
      jhepting, did they say why? Is the gun so popular that they're having production problems?

    7. #7
      Member
      Join Date
      Jun 2009
      Location
      NC
      Posts
      309
      An update. A friend called last night complaining about his gf's brand new Taurus .380. We were at the range together saturday and that particular gun was a POS! FTE's almost every round. He fancies himself a backyard gunsmith and had already taken the whole thing apart and polished this, cleaned that and no joy. So he sent it to Taurus.

      10 weeks minimum to get it back. Now that's fugly! They both have glock semi's, Stag Arms AR's, and 6 or 7 POS weapons purchased solely on price point. He has a new high point 9mm carbine that couldn't shoot the same target twice if it were in a vise. What a waste.

    8. #8
      Member
      Join Date
      Jun 2009
      Location
      NC
      Posts
      309
      Parts arrived today so 7 days. Not bad

    9. #9
      Member
      Join Date
      Jun 2009
      Location
      NC
      Posts
      309
      Got home and took a closer look at the roll pin. Found my screw up. There is a small knurl on one end of the roll pin. If you try to pin punch this out and it doesn't come free when 1/8" of the pin is exposed, you're going the wrong way! Heads up.

    10. #10
      Member
      Join Date
      Jun 2009
      Location
      NC
      Posts
      309
      This is weird. 10 week quote for repairs as posted above. Gun shows up in 8 days. They say they put 50 rds through it without a failure, in other words, no problem found here's your gun. I bet it shoots fine now. Doesn't matter if it does it's for sale.

    11. #11
      Junior Member Josser's Avatar
      Join Date
      Dec 2009
      Posts
      87
      Quote Originally Posted by twomode View Post
      This is weird. 10 week quote for repairs as posted above. Gun shows up in 8 days. They say they put 50 rds through it without a failure, in other words, no problem found here's your gun. I bet it shoots fine now. Doesn't matter if it does it's for sale.
      I suppose you are talking about your friends .380 not your 709? Gets kind of confusing when you read throught the thread and also what small parts did you have to replace on your 709? .

    12. #12
      Member
      Join Date
      Jun 2009
      Location
      NC
      Posts
      309
      The small parts issue (chambered round indicator roll pin & spring) was the 709. The roll pin has a knurl on one end, so that's the end that comes out first. I have no idea what happened to the spring it's just gone. Haven't reinstalled it since I'm going to do a finish polish.

      As for my bud's girls .380 it's a POS. They shot 15-20 rounds through it and it FTE'd again. Back in the box, and our LGS said bring it back for a full refund. Great shop. Too bad, I like my 7.9 ALOT!

    13. #13
      Junior Member Josser's Avatar
      Join Date
      Dec 2009
      Posts
      87
      Quote Originally Posted by twomode View Post
      The small parts issue (chambered round indicator roll pin & spring) was the 709. The roll pin has a knurl on one end, so that's the end that comes out first. I have no idea what happened to the spring it's just gone. Haven't reinstalled it since I'm going to do a finish polish.

      As for my bud's girls .380 it's a POS. They shot 15-20 rounds through it and it FTE'd again. Back in the box, and our LGS said bring it back for a full refund. Great shop. Too bad, I like my 7.9 ALOT!
      My Gunstore is the same way. Gives us 30 days to try the gun out. Going to the Range with the 709 for the first time today.

    14. #14
      Junior Member jahpedro's Avatar
      Join Date
      Mar 2010
      Posts
      8
      My Gunstore is the same way.


      Man i wish i had known the perils of the place i bought my 709 at. All sales final, dont stand behind what they sell

    15. #15
      Junior Member
      Join Date
      Jul 2009
      Location
      Gwinnett County, GA
      Posts
      78

      Taurus customer service

      What customer service? I bought a new PT745 in February, and had numerous failures to feeds and a few mag drops over the first 262 rounds. I called and they said sent it back, so I did. It vacationed in Miami for 5 weeks and five days, before I saw it again. They replaced the mag release so the mag drops were fixed, but the pistol would not feed the first round of Gold Dots and other HP's were very iffy. Contrast that to a Kahr PM45 I bought USED in April. It performed perfectly, but had a minor non-functional problem, so I called Kahr. They paid shipping both ways, repaired the problem, replaced the recoil assy, polished the ramp, and had it back in my hands in five days.

      I glad that my 24/7 Pro c 45 works well, because I'll never sent it to Taurus.

    16. #16
      Senior Member niadhf's Avatar
      Join Date
      Jan 2008
      Location
      Rural New York
      Posts
      1,197
      I called Taurus CS last Friday about my USED 605ss. I was looking for a replacement hammmer (purchase) so i could bob it. I weas told that was a restricted part, and they dont have them anyways. I askerd WHY it was restricted as it is not a part of the receiver. "that is our policy," and he reitterated they do not have them. So.. ok. I then asked about a grip pin (missing when i bought it, the gun is 11 years old)..No Problem sir, i will have 2 of them in the mail to you right away, No charge."

      So, was i HAPPY about situation one, no. But he was very polite in explaining it. Situation 2. yep happy. And polite the whole time. I won't compare that to my (purchase) interaction with S&W a few months ago. (got the parts, but... man what a unpleasant person to deal with)

    17. #17
      Junior Member
      Join Date
      Aug 2010
      Posts
      1

      My 709, hard primers - many misfires

      Quote Originally Posted by twomode View Post
      Had to call today to order a couple small parts for my 709. ... I've only put about 200 through it and not a hickup yet.
      First day with new 709 slim. One box of ammo had brass primers and one had bright crome" primers. We had so many misfires, including double strikes, on thos bright primers that I was stunned. mre misfires than I've experienced in 40 years, total.
      Custermore service send me a letter after they receive the gun telling me about their "very highest standards of customer service". In the same letter they tell me to expect 5-6 weeks for processing!
      They've had it longer tan me.
      I'll defer further judgement until I get it back and see it fire when I pull the trigger.

    18. #18

    19. #19
      Junior Member
      Join Date
      Sep 2010
      Location
      Las Cruces, NM
      Posts
      3

      Talking TCP problems and service center

      I had a FTE and FTC with my new TCP 380. Called service and FEDEX was there two days later. They indicated it would be 4 to 6 weeks for return. FEDEX showed up two weeks later with problem fixed by adjustment to ejection area. Then after running 100 more rounds thru gun "I" and I do repeat I screwed up the polimer base when taking our the retaining pin. Another call to service and again in two days FEDEX showed up to ship the gun. 4 to 6 weeks was the expected return date and again backin two weeks. New base fixed the problem. I'm not sure how one could expect much more from a company.

    Sponsored Links

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •  

    Search tags for this page

    how to contact taurus customer service
    ,
    reviews taurus customer service
    ,

    taurus customer service

    ,
    taurus customer service e-mail
    ,
    taurus customer service email
    ,
    taurus customer service hours
    ,

    taurus customer service review

    ,
    taurus customer service reviews
    ,
    taurus customer support
    ,
    taurus firearms customer service
    ,
    taurus usa customer service
    ,
    taurus usa email
    Click on a term to search for related topics.