Nightmare experiance with 1st purchase
About six weeks ago I took my PT92 into Cabela's to be looked at because I had a few slide fit concerns that just kept nagging at me. They told me they would send it to their gunsmiths to be looked at and I would be notified in a few days as to what was wrong and what could be done to fix it. I specifically said that if they have to send it back to Taurus I just want to trade it in and spend a couple hundred towards something diff. I wanted to avoid the headache of waiting a year to get my gun back. Well they called me a few days later and said that their gunsmiths already sent it in to Taurus and it would be three weeks before I got it back. I was pissed to say the least but what could I do. I didn't raise a fus but I was definately upset. I figured I would give Taurus a chance to make it right . Well I'm on my 5/6th week with no news on when my gun is going to be in. I have called numerous times and have not been given any answers as to when I'm going to get my gun back.
What can I do? Who should I be pissed at, Taurus Cabela's or myself?
This was a brand new gun that I purchased from Cabela's. I just don't understand why something could not have been done the day I brought this gun in. I'm really regreting my Taurus purchase.
Taurus Customer Service Is An Oxymoron
I've got a 2nd Gen. Mil Pro PT140 and love it. Based on that, my son bought a NIB 3rd Gen Mil Pro 145 last December. It has been nothing but headaches and Taurus' customer service only adds to the aggravation.
When he got it home and cleaned the packing/shipping grease out of it, he found deep scratches in the bore running across the lands. There were nicks in the slide and frame rails as well. Figuring that this could be dismissed as cosmetic we tried firing it. It shot roughly one foot below point of aim at 7yds. There were also major feed problems. We tried about 25rds before giving it up and deciding to send it back.
It took three calls to Taurus before they agreed to let him ship it back at his expense. Six weeks later he got it back with a new, black-finished barrel (it was a stainless when he sent it in.) The repair paperwork said, "bad barrel--replaced barrel." Twice. The new barrel would not lock into battery. The "foot" on the bottom was .050" too short to contact the rear of the recoil spring assembly. And finally, the serial number on the new barrel did not match that of the gun as the old one had; the Gen 3 guns apparently have the serial number on the slide, barrel and frame rail assembly rather than just on the rail assy as did the Gen 2 guns.
He called repeatedly to get THEM to pay to ship it back for either repair or, ideally, replacement. They had fired it with the new, defective barrel and there was damage to the front of the frame rail assembly where the recoil spring assembly had hammered it. Instead, one customer service rep after another tried to tell him that there was nothing wrong with it, that all guns fit differently and no two are the same, that the new serial number on the barrel was really a part number, and more other B.S. than I can remember. He's in the Army and stationed in a mountain time zone so it was difficult to actually get through to Taurus during their east coast business hours. But he finally did, after repeated calls, get a CSR who gave him a FEDX account number to ship it back. He shipped it back June 5.
I called Taurus for him today to inquire about the gun's status. I was told that the gun "was entered into our repair dept. on June 10 and it will be examined when its turn comes. Currently we are working on guns received May 12th." No other information was forthcoming. Just "wait your turn, we're about six weeks backlogged."