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  1. #26
    DarrylS's Avatar
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    ...Well I spoke to Frank at Taurus this morning and related the situation with the "repaired" PT99 and his response was somewhat positive as well as surprising. I mentioned that the problem that I had found initially was still there and that the gun was obviously not "replaced" as the work order invoice had stated. I also mentioned, in passing, that the gun was returned without the magazine that I had included with the gun as per Taurus's instructions. I'm not as disappointed with not getting the magazine as much as I am over the gun's condition. He said he believes the barrel may have been replaced as that was usually the cause of the left leaning barrel. Having marked the barrel myself I knew it hadn't been replaced but before I could even say this to Frank, he offered to send a NEW BARREL to me immediately to swap out the old barrel as this has been found to be the major culprit in the leaning barrel condition. If the barrel is in fact sent, this would be a positive action on Taurus's part in my opinion. If it cures the problem with the barrel to slide positioning that would even be better. I offered to send in the old barrel first but he said that would not be necessary as it could be defective anyway and that I didn't need to send it in at all. At the very least, this response from Taurus C.S. rep. Frank is very encouraging as well as being very pro-active. He said the barrel would arrive in 7 to 10 days, so we shall see what happens from here. As most customer service reps are usually not directly involved in the actual correction of the problems in companies, I feel no animosity towards Frank or any of the reps I have spoken to. Every one of them have been very easy to talk to and apparently eager to assist me. I'd like to see their Repair and Warranty Dept. be as positive and pro-active in their approach to problems as well. Now again....the wait begins anew...

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  3. #27
    BeefyBeefo's Avatar
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  4. #28
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    BigBuckeye is offline Junior Member
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    My part came in today........3 weeks.....good luck

  5. #29
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    Ya know, I think I may have read of 1 good warranty repair story about Taurus, one where the gun was fixed the first time it was sent in after a reasonable amount of time. A long wait and having to call to find out about progress is pretty typical.


    Bruce, Life Member: NRA, NCRPA, GRNC, GOA

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    "I personally think we developed language because of our deep inner need to complain."--Jane Wagner
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  6. #30
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    ...Just updating the situation with the barrel alignment on the PT99...Here's a picture that shows the misalignment much better than I could describe it...Do you think this should be a common occurrence for Taurus or Berettas with open slides??...

    CLICK the THUMB slowly twice...( Is it any wonder that my POI and POA are off by a mile?? )


  7. #31
    DarrylS's Avatar
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    ...Well Taurus received my PT99 into their facility yesterday at 9:38 am so I suppose another, perhaps longer, wait lies ahead for me. After a trip to a local gunsmith it was shown that the slide is manufactured wrong and this was explained to the Taurus repair department in a detailed explanation of what he found when making his inspection of the gun and the way the parts fit together. The explanation along with detailed photos was included with the gun when it was shipped. It seems everyone I show the gun to can see the problem clearly except for the Brazilians...I'm just gonna sit back and ...

  8. #32
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    Got tired of waitin'

    ...Got tired of waiting for the Taurus to get back to me from their "repair" facility, knowing I probably won't get it back til well after the New Year, and acquired an incredibly sweet Italian made 92FS. It is indeed one sweet gun. No problem with barrel alignment on this sweetheart. It is undoubtedly deserving of all the accolades it receives. It is tight yet smooth...everything lines up perfectly. Can't wait to toss a few down the pipe with this beauty...

  9. #33
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    Quote Originally Posted by DarrylS View Post
    ...Got tired of waiting for the Taurus to get back to me from their "repair" facility, knowing I probably won't get it back til well after the New Year, and acquired an incredibly sweet Italian made 92FS. It is indeed one sweet gun. No problem with barrel alignment on this sweetheart. It is undoubtedly deserving of all the accolades it receives. It is tight yet smooth...everything lines up perfectly. Can't wait to toss a few down the pipe with this beauty...
    Congrats! Now, sell the Taurus when you get it back, and buy some more ammo.

    -Jeff-

  10. #34
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    Congrats on the 92FS!!!!

    We want to see the pics!!!!

  11. #35
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    Quote Originally Posted by buck32 View Post
    Congrats on the 92FS!!!!

    We want to see the pics!!!!
    ...I'll take a bunch tomorrow with some daylight and post 'em...It's a nice lookin' shooter. It just really looks like all the tolerances were held just a little bit tighter than the Taurus PT92. One strange thing as well...although the Taurus is a really great clone of this gun...the Beretta just "FEELS" so much better in hand...Maybe it's just my over-active imagination...LOL...

  12. #36
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    Quote Originally Posted by buck32 View Post
    Congrats on the 92FS!!!!

    We want to see the pics!!!!
    ...Took a few quick pics of the new Beretta...What a nice gun...Fit and finish is awesome. They sure do a nice job in Italy......It'll be interesting to run both the Beretta and my Taurus at the range together...My Taurus never failed to function beautifully when I fired it so I'm not expecting to see problems with that, hopefully, from either gun. I'm interested in accuracy out of the box between the two...That's assuming the Taurus comes back from the Brazilian repair shop fixed...

    Just click the thumbs...










  13. #37
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    LGS in these parts warn people off Taurus for quality issues - one guy told me he saw a Taurus come in sans trigger!! HOW IN THE...?

    As for Beretta and 92FS - I LOVE MINE! I consider it an heirloom gun that I will pass on to my son one day - wouldnt say that about Taurus, Kel-Tec's, etc.

    Good luck all!

  14. #38
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    ...Well I took the "new" Beretta to the range this morning both to see how it shot outa the box as well as to fulfill that requirement of getting the CCW...I was quite impressed. Using the NRA 25 yd slow fire targets I was able to put every round inside the #6 ring at 25 yds. That IMHO is fantastic accuracy for a gun I have never fired and that had nothing done to it. I will admit that the 5 times I fired the Beretta DA it was disgusting...LMAO...Two (2) impacted somewhere in another county and three (3) managed to "tweek" the edges of the paper......but the SA accuracy was fabulous. I had an extra PT99 barrel that I had brought along to try out and it was every bit the same results across the board. I'm actually thinking of leaving the Taurus barrel on the Beretta frame as I did like the appearance of the stainless barrel against the black frame. Now if my PT99 ever gets back from Taurus and if they actually fix the slide misalignment I will run 'em side by side and see how they compare at that time. As it is now the Beretta blows the doors off of the Taurus as it was when I sent it off for repair...I'll keep you all updated as things progress...By the way I was shooting Blazer/Brass 115gr. FMJ...
    Last edited by DarrylS; 12-22-2008 at 02:37 PM. Reason: added what type of cartridges I was using

  15. #39
    DarrylS's Avatar
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    ...Well I finally got the gun back from Taurus last week...Yep...Great Customer Service and turn-around time in my opinion......I couldn't possibly see myself ever waiting almost 6 months out the 7 months that I've owned a gun, for a repair to be made on a brand new gun...Never again Taurus...Oh yeah...to make sure I never have to deal with Taurus service again...I sold it...

  16. #40
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    Holy crap!

    Thanks for keeping us updated DarrylS, and good move on selling the Taurus.

  17. #41
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    ...There was nothing else I could do Beefy...I have lost all confidence in Taurus Arms International, as a company and manufacturer of firearms, when subjected to such horrible customer service. The gun wasn't to blame for the problem...the company was. I wasn't able to handle that gun with any kind of joy in ownership after that kind of treatment...

  18. #42
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    Did they finally fix it right?

  19. #43
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    ...Kev...The first time I sent it in they never touched it. They sent me a repair order stating it was replaced but the only thing I saw that was replaced was the shipping label. I sent it back immediately and have waited until it was just returned this time. The gun did appear to have been improved as far as the slide alignment but I'll never know how well the repair was...I sold it as soon as I could...

  20. #44
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    I'm getting the distinct impression that Taurus is having some serious competitiveness issues in initial product quality and after-sale service quality. That's a shame. Given the pricing though I guess you get what you pay for.

  21. #45
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    ...Hi babs...It was incredible the amount of complaceny I saw when trying to communicate with Taurus. Most of their C.S. reps answered the phone with a huge attitude right out of the box. Usually the discussions deteriorated immediately from there. No one, with the exception of one person, really seemed to have a grasp of the subject discussed...ie: their firearms, and the firearm I had purchased. There were times I hung up neither knowing what the repair status of my PT99 was, or if they even had the gun in house. On more than one occasion a C.S. rep actually said they did not show my gun in house...this was after 2 to 3 months of waiting...
    ...There's no "serious competitiveness issues" between Taurus and their competitors. From my personal experiences with Taurus they are not even close to being competitive with any of the the competition. It appears they are so anxious to get product out the door they have placed Quality Assurance in the area of post purchase customer repairs instead of pre-sale product quality.
    ...All this negativity that I show towards Taurus are my personal feelings toward that company which are based on my personal experiences with them. I have no doubt that others can chime in and tell of quick turnarounds and pleasant, knowledgeable C.S. reps and I will never argue against their proclamations. I know that it can be done. Due to the treatment this solitary customer has experienced, however, Taurus has lost one customer who can and will buy from a more reliable and customer friendly company in the future...and who will not be afraid to inform others of his personal experience.

  22. #46
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    Though I'm not loaded (no pun intended) so I have meager budgets I allocate for new weapons, I still sprang more cash for a used CPO Sig, and a new XD which is even more expensive than they were just a few years ago by reputation and market adjustment.

    I guess the reasons I did that are the same reasons by comparison that Taurus firearms are generally so much less expensive. I won't be going that k-mart-budget route when it's a product I expect to bet the life on if needed. I think I realized it with the first PT92 I looked at compared to a 92FS I almost bought. No comparison IMO except in looks from a far distance. Struck me as a poor attempt at a clone.

  23. #47
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    ...As I now own a 92FS and have never been happier, I totally agree with you...

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