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  1. #21
    DarrylS's Avatar
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    ...Yes Jeff...I plan on calling them on Monday, as I didn't think they would be working on week ends, to find out just what was "replaced"...At this point I find it hard for me to justify sending it back again when their claim is that it was repaired through being "replaced". I'm not prepared to go the "you didn't fix it"..."yes we did" route...You are most correct in saying that it was not a "very pleasant experience"...

  2. #22
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    I have been following this thread...

    Here is my story.

    Purchased a brand new PT92SS from Buds (my Buds experience was terrible..but thats another story) When it arived, the magazine was jammed in the gun. After freeing the magazine, I put 50 rounds through it and the slide relese lever broke.

    I have had this gun for 2 months and only put 50 rounds through it. Taurus said they would ship me the broken lever.. I HAVE BEEN WAITING FOR 3 WEEKS FOR THE FREAKING LEVER.

    This gun had a lot of potential.......most likely when I get it fixed, I am going to trade it for a 92FS...

  3. #23
    DarrylS's Avatar
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    ...I was silly to think saving a few bucks was the smartest thing to do when buying a firearm. The comparisons between Taurus and Beretta were and are out there for all to see...I shoulda opened my eyes. I'll try to use it as is til it falls apart and you can bet it won't be replaced by another Taurus...You do indeed get what ya pay for don't you??...

  4. #24
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    I thought I did the research.....the reviews I saw said it was the equal of the Beretta....

    I thought since it had a lifetime warranty I would be ok......what a bunch of BS.

    I just wonder how much I can get for it?

  5. #25
    DarrylS's Avatar
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    In all honesty I don't put much faith in an organization that tells me they've repaired something which shows absolutely no signs of being touched beyond coming back to me dirty as hell. I have a "proofing target" that supposedly tells me it was test fired and, quite mysteriously, every one of the 8 holes in the paper are virtually all in the black. Do I believe 'em???...Nope. I'm a bit of a "tinkerer" and I know my way around tools and machinery ( retired QA Engineer ) perhaps I'll "tinker" with it a bit and see if I can get it straightened out myself or I'll look for a qualified gunsmith in the Hudson, Florida area and see what he can do. I wouldn't sell it as it now is but I also wonder what it would be worth on a trade-in...Time will tell...

  6. #26
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    ...Well I spoke to Frank at Taurus this morning and related the situation with the "repaired" PT99 and his response was somewhat positive as well as surprising. I mentioned that the problem that I had found initially was still there and that the gun was obviously not "replaced" as the work order invoice had stated. I also mentioned, in passing, that the gun was returned without the magazine that I had included with the gun as per Taurus's instructions. I'm not as disappointed with not getting the magazine as much as I am over the gun's condition. He said he believes the barrel may have been replaced as that was usually the cause of the left leaning barrel. Having marked the barrel myself I knew it hadn't been replaced but before I could even say this to Frank, he offered to send a NEW BARREL to me immediately to swap out the old barrel as this has been found to be the major culprit in the leaning barrel condition. If the barrel is in fact sent, this would be a positive action on Taurus's part in my opinion. If it cures the problem with the barrel to slide positioning that would even be better. I offered to send in the old barrel first but he said that would not be necessary as it could be defective anyway and that I didn't need to send it in at all. At the very least, this response from Taurus C.S. rep. Frank is very encouraging as well as being very pro-active. He said the barrel would arrive in 7 to 10 days, so we shall see what happens from here. As most customer service reps are usually not directly involved in the actual correction of the problems in companies, I feel no animosity towards Frank or any of the reps I have spoken to. Every one of them have been very easy to talk to and apparently eager to assist me. I'd like to see their Repair and Warranty Dept. be as positive and pro-active in their approach to problems as well. Now again....the wait begins anew...

  7. #27
    BeefyBeefo's Avatar
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  8. #28
    BigBuckeye's Avatar
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    My part came in today........3 weeks.....good luck

  9. #29
    bruce333's Avatar
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    Ya know, I think I may have read of 1 good warranty repair story about Taurus, one where the gun was fixed the first time it was sent in after a reasonable amount of time. A long wait and having to call to find out about progress is pretty typical.


    Bruce, Life Member: NRA, NCRPA, GRNC, GOA

    Naval Air Museum Barbers Point

    "I personally think we developed language because of our deep inner need to complain."--Jane Wagner
    "The saddest aspect of life right now is that science gathers knowledge faster than society gathers wisdom."
    -Isaac Asimov

  10. #30
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    ...Just updating the situation with the barrel alignment on the PT99...Here's a picture that shows the misalignment much better than I could describe it...Do you think this should be a common occurrence for Taurus or Berettas with open slides??...

    CLICK the THUMB slowly twice...( Is it any wonder that my POI and POA are off by a mile?? )


  11. #31
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    ...Well Taurus received my PT99 into their facility yesterday at 9:38 am so I suppose another, perhaps longer, wait lies ahead for me. After a trip to a local gunsmith it was shown that the slide is manufactured wrong and this was explained to the Taurus repair department in a detailed explanation of what he found when making his inspection of the gun and the way the parts fit together. The explanation along with detailed photos was included with the gun when it was shipped. It seems everyone I show the gun to can see the problem clearly except for the Brazilians...I'm just gonna sit back and ...

  12. #32
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    Got tired of waitin'

    ...Got tired of waiting for the Taurus to get back to me from their "repair" facility, knowing I probably won't get it back til well after the New Year, and acquired an incredibly sweet Italian made 92FS. It is indeed one sweet gun. No problem with barrel alignment on this sweetheart. It is undoubtedly deserving of all the accolades it receives. It is tight yet smooth...everything lines up perfectly. Can't wait to toss a few down the pipe with this beauty...

  13. #33
    BeefyBeefo's Avatar
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    Quote Originally Posted by DarrylS View Post
    ...Got tired of waiting for the Taurus to get back to me from their "repair" facility, knowing I probably won't get it back til well after the New Year, and acquired an incredibly sweet Italian made 92FS. It is indeed one sweet gun. No problem with barrel alignment on this sweetheart. It is undoubtedly deserving of all the accolades it receives. It is tight yet smooth...everything lines up perfectly. Can't wait to toss a few down the pipe with this beauty...
    Congrats! Now, sell the Taurus when you get it back, and buy some more ammo.

    -Jeff-

  14. #34
    buck32's Avatar
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    Congrats on the 92FS!!!!

    We want to see the pics!!!!

  15. #35
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    Quote Originally Posted by buck32 View Post
    Congrats on the 92FS!!!!

    We want to see the pics!!!!
    ...I'll take a bunch tomorrow with some daylight and post 'em...It's a nice lookin' shooter. It just really looks like all the tolerances were held just a little bit tighter than the Taurus PT92. One strange thing as well...although the Taurus is a really great clone of this gun...the Beretta just "FEELS" so much better in hand...Maybe it's just my over-active imagination...LOL...

  16. #36
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    Quote Originally Posted by buck32 View Post
    Congrats on the 92FS!!!!

    We want to see the pics!!!!
    ...Took a few quick pics of the new Beretta...What a nice gun...Fit and finish is awesome. They sure do a nice job in Italy......It'll be interesting to run both the Beretta and my Taurus at the range together...My Taurus never failed to function beautifully when I fired it so I'm not expecting to see problems with that, hopefully, from either gun. I'm interested in accuracy out of the box between the two...That's assuming the Taurus comes back from the Brazilian repair shop fixed...

    Just click the thumbs...










  17. #37
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    LGS in these parts warn people off Taurus for quality issues - one guy told me he saw a Taurus come in sans trigger!! HOW IN THE...?

    As for Beretta and 92FS - I LOVE MINE! I consider it an heirloom gun that I will pass on to my son one day - wouldnt say that about Taurus, Kel-Tec's, etc.

    Good luck all!

  18. #38
    DarrylS's Avatar
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    ...Well I took the "new" Beretta to the range this morning both to see how it shot outa the box as well as to fulfill that requirement of getting the CCW...I was quite impressed. Using the NRA 25 yd slow fire targets I was able to put every round inside the #6 ring at 25 yds. That IMHO is fantastic accuracy for a gun I have never fired and that had nothing done to it. I will admit that the 5 times I fired the Beretta DA it was disgusting...LMAO...Two (2) impacted somewhere in another county and three (3) managed to "tweek" the edges of the paper......but the SA accuracy was fabulous. I had an extra PT99 barrel that I had brought along to try out and it was every bit the same results across the board. I'm actually thinking of leaving the Taurus barrel on the Beretta frame as I did like the appearance of the stainless barrel against the black frame. Now if my PT99 ever gets back from Taurus and if they actually fix the slide misalignment I will run 'em side by side and see how they compare at that time. As it is now the Beretta blows the doors off of the Taurus as it was when I sent it off for repair...I'll keep you all updated as things progress...By the way I was shooting Blazer/Brass 115gr. FMJ...
    Last edited by DarrylS; 12-22-2008 at 02:37 PM. Reason: added what type of cartridges I was using

  19. #39
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    ...Well I finally got the gun back from Taurus last week...Yep...Great Customer Service and turn-around time in my opinion......I couldn't possibly see myself ever waiting almost 6 months out the 7 months that I've owned a gun, for a repair to be made on a brand new gun...Never again Taurus...Oh yeah...to make sure I never have to deal with Taurus service again...I sold it...

  20. #40
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    Holy crap!

    Thanks for keeping us updated DarrylS, and good move on selling the Taurus.

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