Can't say enough good things about Springfield Armory

    Results 1 to 14 of 14
    Like Tree7Likes
    • 4 Post By trgams
    • 1 Post By joepolo
    • 1 Post By Spike12
    • 1 Post By AirForceShooter

    Thread: Can't say enough good things about Springfield Armory

    1. #1
      Junior Member
      Join Date
      Feb 2016
      Location
      Columbia, SC USA
      Posts
      10

      Can't say enough good things about Springfield Armory

      So earlier this year I strolled into a local pawn shop and found a pretty beat up old XD9 that had a killer low price, so I decided I'd purchase the gun. I'm not normally a huge fan of polymer pistols, striker fired and all that, but I decided the price was right, so give it a try. Took her home and totally disassembled the gun. I did find a crack in the striker retainer pin, so I went ahead and ordered a new one from Brownells(actually a pack of three). On a whim I decided to call Springfield to see how much a factory one would cost. (now, I'm not the original owner of this gun, and to me Springfield doesn't owe me a thing as far as it's concerned) They sent me a replacement that day, and I received it two days later in the mail, No charge. So, needless to say, I was a happy camper. took the gun out several times, and I LOVE the gun. It's very accurate, and holds 16 rounds...recoil is nothing, and it never jammed...until a couple of weeks ago...failure to extract issues. I cleaned the holy crap out of the gun...tried several different kinds of ammo, mags, everything I knew to try, and every once in a while it would jam with a failure to extract. I was going to order a new extractor, and instead I decided to call the factory and see what they thought. For the second time I got an English speaking, very helpful person who told me to send it in, and they would see what was wrong with it, and let me know how much it would cost before fixing the gun. They sent me an email with a prepaid shipping label, and I sent it back to them exactly one week ago today. So when I got home today from work I find an Email from Springfield Armory with an invoice and shipping information...my gun will arrive back to my house this Thursday...new extractor and tested/inspected by them..no charge.

      Now let me ask you...what company anywhere would give a second owner that kind of customer service for free? Folks, you won't find another, anywhere. I've owned Springfield Armory pistols on and off most of my life, currently own two, and they have just guaranteed a customer in me for the rest of my life.

      Just wanted to share this experience with you all and hope this gives anyone reading this confidence in Springfield Armory as a company, and as a group of people doing things right.
      ronin11, ybnorml, BBtruck and 1 others like this.

    2. #2
      Member
      Join Date
      Mar 2016
      Location
      NE PA
      Posts
      199
      Good to hear they took care of you, I just picked up a used xd9 mod2 3in barrel, love it shoots very accurate. I do have to thank Taurus for that they had my gun almost 3 months for a broken trigger. Hope you have good luck with it, I'm sure you will.
      clkeith50 likes this.

    3. #3
      Member Spike12's Avatar
      Join Date
      Dec 2008
      Posts
      326
      Ruger gives the same, no questions, no fee service to their customers. That's why there is no printed warranty statement in their manuals.

      I've liked shooting my two SA products but in each case the fit & finish were less than pleasing.
      boatdoc173 likes this.

    4. Remove Advertisements
      HandgunForum.net
      Advertisements
       

    5. #4
      Member AirForceShooter's Avatar
      Join Date
      May 2006
      Location
      Sarasota Fla / Huntersville N.C.
      Posts
      546
      Springer has the best warranty and customer service going. Period.

      Want a good cheap gun?
      Find a beat up non-working Springer.

      Call then and tell them everything that's wrong.

      They'll tell you to send it in. They pay shipping.

      they'll fix it and send it back.

      No questions asked.

      Incredible.

      AFS
      boatdoc173 likes this.

    6. #5
      Junior Member
      Join Date
      Feb 2016
      Location
      Columbia, SC USA
      Posts
      10
      Quote Originally Posted by AirForceShooter View Post
      Springer has the best warranty and customer service going. Period.

      Want a good cheap gun?
      Find a beat up non-working Springer.

      Call then and tell them everything that's wrong.

      They'll tell you to send it in. They pay shipping.

      they'll fix it and send it back.

      No questions asked.

      Incredible.

      AFS
      I never would've believed it either, but that certainly has been my experience...I feel like one of those characters in the TV commercial where their head explodes with purple smoke...blew my mind for sure.

    7. #6
      Member HGF Gold Member

      Join Date
      Mar 2014
      Location
      southern Ct
      Posts
      678
      glad to hear they took care of you

      the 3 times I emailed them--ZERO happened.
      I do love the xd and the xds but would be hard pressed to use a company with no customer service(from my experience). I wa s going to get a 5" xd in 45 but I am rethinking this decision

    8. #7
      Member HGF Gold Member

      Join Date
      Mar 2014
      Location
      southern Ct
      Posts
      678
      Quote Originally Posted by Spike12 View Post
      Ruger gives the same, no questions, no fee service to their customers. That's why there is no printed warranty statement in their manuals.

      I've liked shooting my two SA products but in each case the fit & finish were less than pleasing.
      smith and wesson too. In fact only a few companies squawk at CS. I commend our gun makers, they really try(most of the time) to help us and do honor warranties(1st owners all the time, 2nd owners most of the time)

    9. #8
      Junior Member
      Join Date
      Feb 2016
      Location
      Columbia, SC USA
      Posts
      10
      Quote Originally Posted by boatdoc173 View Post
      glad to hear they took care of you

      the 3 times I emailed them--ZERO happened.
      I do love the xd and the xds but would be hard pressed to use a company with no customer service(from my experience). I wa s going to get a 5" xd in 45 but I am rethinking this decision
      Try calling them...I have had to wait for an email response, but every time I've called them, they've been just great.

    10. #9
      Junior Member
      Join Date
      Feb 2016
      Location
      Columbia, SC USA
      Posts
      10
      Just wanted to update you all, Got my pistol back today, new extractor, tested/inspected...no charge. I'm looking forward to testing it out myself this weekend! Cheers!

    11. #10
      Member Spike12's Avatar
      Join Date
      Dec 2008
      Posts
      326
      Quote Originally Posted by boatdoc173 View Post
      smith and wesson too. In fact only a few companies squawk at CS. I commend our gun makers, they really try(most of the time) to help us and do honor warranties(1st owners all the time, 2nd owners most of the time)
      I have one experience with S&W customer support on an new 38spl Body Guard.
      Didn't test for the problem, didn't fix the problem, returned it to the wrong address and I had to drive 50 miles to get it.
      But I digress.....

    12. #11
      Junior Member
      Join Date
      May 2016
      Location
      Georgia
      Posts
      4
      Good afternoon everyone I just recently purchased a springfield XD 40 and it came with the Crimson laser but I was wonder what are the best bullet to use in my 12 round clip at the range I'm also looking to get a 16 round clip as the clip use when it's in my car with me what's the best hollow tips for my addition

    13. #12
      Senior Member desertman's Avatar
      Join Date
      Aug 2013
      Posts
      2,616
      I haven't had to deal with Springfield's customer service. Maybe it's because they make a damn good gun to begin with. All mine have worked straight out of the box. I have ordered extra magazines from them and took advantage of their promotional offer when they had it. All were handled in a timely manner and I was surprised at how quickly they responded with their promotional. They also put together a nice accessories package when buying a new gun. Especially the fitted case. Overall they are very well made guns.

    14. #13
      Junior Member
      Join Date
      May 2016
      Location
      Georgia
      Posts
      4
      Quote Originally Posted by trgams View Post
      Just wanted to update you all, Got my pistol back today, new extractor, tested/inspected...no charge. I'm looking forward to testing it out myself this weekend! Cheers!
      Quote Originally Posted by desertman View Post
      I haven't had to deal with Springfield's customer service. Maybe it's because they make a damn good gun to begin with. All mine have worked straight out of the box. I have ordered extra magazines from them and took advantage of their promotional offer when they had it. All were handled in a timely manner and I was surprised at how quickly they responded with their promotional. They also put together a nice accessories package when buying a new gun. Especially the fitted case. Overall they are very well made guns.
      Do you happen to.knos what are the best bullets to use for the springfield xd 40

    15. #14
      Senior Member desertman's Avatar
      Join Date
      Aug 2013
      Posts
      2,616
      Quote Originally Posted by BeastMode23 View Post
      Do you happen to.knos what are the best bullets to use for the springfield xd 40
      Refer to my reply to you under Xd .40sc.

    Sponsored Links

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •