I believe your statement was very opinionated and very wrong! You have assumed that the XDs owners who are not happy with the way this Blunder is being corrected are just "looking for an opportunity to complain".
Here are just a few of the Facts surrounding this screw up by SA;
1) They have continued to sell these Defective pieces, knowing all along that they will have to be sent back to the factory once purchased by the new owner(s)! Most dealers will not even mention this "Voluntary Recall", as was in my case, before they sell them. This is ethically wrong (death or serious bodily injury could occur) and at the very least a very poor business practice on both the dealer and SA's part.
2) They began notifying and receiving the returns of these units long before they even had a remedy to repair them. They were suggesting that this was going to be a quick fix of a minor issue. Customer service was informing owners that 30 days was the turn around time estimate. The latest update from 12/28/13 states that the turn around time can be as long as FOUR MONTHS!!
3) After owning my brand new Bi-Tone .45 caliber XDs for 6 weeks, I received THE Letter informing me of this "Voluntary Recall". Now I hear THE man, Denny Reese of SA, calling this catastrophe "an UPGRADE". This double speak is the same word-twisting that our government uses when describing the health care reform DEBACLE. This is called shading the real truth by putting a spin on the description of the real and ugly truth. I picked up the phone and called SA customer service to find out what the real deal was since the letter was so vague in describing the problem. I did not find the representative any more helpful in the description of the issue. I then let her know that I felt that this was too much to ask of their customers and that SA should give us more & better options, such as buying the guns back or providing us with a new gun trade with another gun which had already been fixed. She let me know that I didn't really have a choice in the matter because the aforementioned remedies were not on the table. Basically, the customers of Springfield Armory were "stuck" with these defective guns and there was really no other option than to play this game by their rules. She was very helpful in one area though. She made it clear that this gun was unsafe to use and that no one should LOAD nor FIRE this gun until factory repairs were made! Before ending this phone conversation she let me know that she would do for something for me. She would send an extra capacity magazine back to me for free, once the work on my defective pistol was complete
So ejfalvo, you are correct. Springfield Armory did give me, and others, an opportunity to complain. Looking for that opportunity is not necessary. There are plenty of them to go around.
Happy New Year.