I have the BG380 and I had one or two FTE's early on, but since then have had no FTF's or FTE's, and it is accurate without the laser.
The laser is chincy, and stopped working. Called S&W, and they told me I could send the pistol to them or return just the laser and they would replace it. They sent me paperwork in the mail with a prepaid shipping label, and I put the laser in a padded envelope back to S&W for them to replace. I have no complaints with their customer service.
It won't suprise me that I have to replace the laser again at some point if I shoot a lot with it, but they might have improved the laser quality and it will work longer. I like the laser as a training tool, but not for use in a self defense situation... I trust my eye to get the shot. The laser will stay calibrated for a good 100 rounds before needing realignment with the provided tool.
I like the gun: It shoots well, is reliable (I have over 250 rounds through it, with hollowpoints being at least 80 of different varieties), shoots accurately up to 10 yards, has double-strike action, can leave the safety off since the trigger is long and heavier, I can easily carry in my pocket, and with MagTech 85Gr +P HollowPoint is a deadly weapon with reasonable shot placement.
Personal Note: The BG380 is a narrow grip and does make my hand sore(where the webbing is at) when I shoot it a lot at the range. But it doesn't do this for everyone. And, if you don't shoot it a lot, won't bother you.
Suggested improvements: I would like to see orange dots on the sights to help me find the sights easier. I would like the trigger pull to be lighter and a little shorter, I would like to see an extended mag for 7-8 rounds, and of course a reliable laser.