I would reconsider contacting S&W for direct assistance or for information on a local certified smith. It's brand new, they have an obligation to resolve this with you. If you do not get satisfactory resolution, then seek the outside. It might be a bad, bent or otherwise defective seer to me, but I don't know that much about revolvers. The only gunsmith I know of since moving here (needed a split roll pin replaced in one of my SiG's) is the guy at the Marksman in Puyallup. They have a website and the contact info is there.