Ruger Support
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Thread: Ruger Support

  1. #1
    GM HGF Gold Member
    Wandering Man's Avatar
    Join Date
    Jul 2006
    Coastal Bend, TX

    Thumbs up Ruger Support

    I noticed that I was missing the front screw for the trigger guard on my Blackhawk .357 last week. I looked up the part on their web site and saw that the replacement screw was 50 cents.

    I thought "Oh great! I'll have to buy a .50 screw and pay $5.00 for shipping." I called Ruger to order the part.

    They sent it to me for free! I lost the screw (although I don't know how), it is a 17 year old gun, and they didn't even charge me for shipping.

    That's how to keep customers happy.

    Never argue with drunks or crazy people.

  2. #2
    Senior Member Bob Wright's Avatar
    Join Date
    May 2006
    Memphis TN
    I've heard pros and cons regarding Ruger Service. So far, I've never had to avail myself of Ruger's service department. But I usually keep a good supply of parts on hand for rapid replacement.

    On my guns, the ejector housing screw has a high mortality rate, as do the base pin latches and transfer bars. So, I keep my parts box stocked with these items as they are quick fixes that require no fitting.

    Bob Wright

  3. #3
    Junior Member madmag's Avatar
    Join Date
    Jan 2007
    Same experience for me on my GP100. The small plunger/spring for the cylinder latch was bad. I called and they just said OK they would ship out. I received the part in three days. No charge for the part or shipping. Doesn't leave much room to complain.

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