I noticed that I was missing the front screw for the trigger guard on my Blackhawk .357 last week. I looked up the part on their web site and saw that the replacement screw was 50 cents.
I thought "Oh great! I'll have to buy a .50 screw and pay $5.00 for shipping." I called Ruger to order the part.
They sent it to me for free! I lost the screw (although I don't know how), it is a 17 year old gun, and they didn't even charge me for shipping.
That's how to keep customers happy.
Never argue with drunks or crazy people.