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Thread: Ruger Support

  1. #1
    Wandering Man's Avatar
    Wandering Man is offline GM HGF Gold Member
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    Thumbs up Ruger Support

    I noticed that I was missing the front screw for the trigger guard on my Blackhawk .357 last week. I looked up the part on their web site and saw that the replacement screw was 50 cents.

    I thought "Oh great! I'll have to buy a .50 screw and pay $5.00 for shipping." I called Ruger to order the part.

    They sent it to me for free! I lost the screw (although I don't know how), it is a 17 year old gun, and they didn't even charge me for shipping.

    That's how to keep customers happy.

    WM
    Never argue with drunks or crazy people.

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  3. #2
    Bob Wright's Avatar
    Bob Wright is offline Senior Member
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    I've heard pros and cons regarding Ruger Service. So far, I've never had to avail myself of Ruger's service department. But I usually keep a good supply of parts on hand for rapid replacement.

    On my guns, the ejector housing screw has a high mortality rate, as do the base pin latches and transfer bars. So, I keep my parts box stocked with these items as they are quick fixes that require no fitting.

    Bob Wright

  4. #3
    madmag's Avatar
    madmag is offline Junior Member
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    Same experience for me on my GP100. The small plunger/spring for the cylinder latch was bad. I called and they just said OK they would ship out. I received the part in three days. No charge for the part or shipping. Doesn't leave much room to complain.

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