Help me address issue @ LGS tomorrow.
Let me start off saying this IS my 1st purchase. I am purchasing as my HD weapon. In our area Home invasions are up quite considerably, enough that my desire to own a pistol has started to feel like a NEED to own one for family safety.
Last month I took the steps and applied for my CCW, it came in record time (8days from filing). I know I did not NEED this, but it was recommended by the LGS prior to buying my gun, so I took thier advice and did it. In the meantime I have been on this and other boards researching. I spent 2 evenings at the local range shooting everything in their case multiple times and settled on the m&p9fs with ambi safety.
I researched online and the price between online + FFL fees were coming out pretty similar to the LGS pricing. Most of the reputable LGS locally want $50 ffl fee, seems pretty high, but it is what I have to work with, I did find a couple in $20-30 range but I did not know the stores.
Up in my area the 9mm m&p fs is $475 (safety or no safety) at the cheapest place in town. My closest LGS is $485 instock in their case for normal version. Buds was $462 regardless of safety or not. Add FFL fee of $30 and your at the $500 point to order from Buds and have it in about 5days. I now found CDNN has them for $425, add the high $50ffl and it is $475, big savings, that is hindsight, but does not help my mood... :wallbash:
Now begins the frustration. Honestly paying a touch extra is not that big of a deal to support my LGS, they are neighbors, and also my local range. But I expect good or at least comparable service since they are brick and mortar and highly regarded. I ordered my M&P a week ago, we verified while I was there that the distributor had "PLENTY" (IE over 40 pieces) in stock. I paid IN FULL including tax right there on the spot, I paid $499+tax for mine with ambi safety, that's $15 more than they charge for the non safety version in their own display case.. I was told it would be here by Friday (today) and it is STILL not here? I stopped in last-night (I drive by on way home every day) to inquire if maybe it arrived early, and feel like I got brushed off. I was told it was ordered Friday and shipped Tuesday, ok, not unexpected. Now everything I have read says handguns must ship overnight, I know Fedex and UPS require it, so it should have been in on Wed? Did I miss something? I mentioned that fact and that I was told it would take 5 days as a worse case and that had been padded for delays like not shipping Monday. The response I get from the guy is "we will call you when it's here, it's in transit". Honestly that really pissed me off, knowing the rules and that I could have had it from bud's by now for less $. I work sales and have done quite a bit of purchasing, I know how buying and selling works. He should at least have a tracking number and been able to check and know, "it is stuck in Memphis", or "it just arrived in seattle", etc.. Instead I get the brush off response of "it will be here when it's here and we will call you" with not even a hint at an eta.
I am new to the store, but in 2 weeks I have put over $800 thru their register. I could have ordered last friday from bud's and been at the range now with my weapon. Instead I have NO idea when I will see it. I don't want to go in and be the angry furious guy, it is just not the right way to buy a pistol and I could fully understand if they refused to sell a firearm in that situation. I also do not want to seem impatient and suspicious, "why does he want the gun so badly?"
The issue I have is while I believe in supporting locals, I have spent more $ and am receiving slower service. I did not have cash in hand, I had put to this on my credit and will be eating pb&j for months to pay off this purchase. I did it because honestly it is more important to protect my family than anything else. Home invasions are out of hand here, with 2-3 more this week within a 20mile radius. These attacks are random and happening in good and bad areas, the perps are armed and do not care about home owners and there have been shootings.
I expect when I pay in full in advance that I should get good service, this is not a $25 keyboard for a pc, or a $75 cordless drill, this is a $500 weapon to protect my family. I could have spent much less and gotten the weapon days sooner and I am getting brushed off.
I am going to the LGS tomorrow for a Home defense class, and I would like to sit down with the owner while I am there, how should I approach the owner on this so as not to sound dangerous or desperate, but also express my extreme disappointment with the transaction? I am not sure asking for a refund makes any sense? If have to order from Bud's (Who now raised the price to $482) or CDNN I would not see anything until middle of next week, but right now I am looking at next week anyway from my LGS?
I feel almost like I am being robbed, they have my $ and I have to sit here and like it.. Is it out of line to "demand" an expected date at this point?