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  1. #1
    waltonbeneric is offline Junior Member
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    Apr 2012
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    Ohio
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    my local gun shop issues.

    I sent this to my local gun shop... does this sound reasonable? I'm just looking for opinions



    To Whom It May Concern,

    Earlier this week I bought a used Taurus TCP-738 ($200) off you guys and today (Friday) I took it out to the range and tried it out. Approximately every 2-3 shots I had a FTF (failure to feed). I'm pretty sure I can't attribute this to "break-in" of the gun because the gun looks like there have been a lot of rounds fired through it. My purpose for purchasing this weapon was for a summer concealed carry firearm, but I don't think I could trust it when I may need it... heaven forbid I would ever need to actually use the gun. I was curious what you guys think...I would be happy to return the firearm and purchase a more expensive item if you are willing to refund my cost. I know I was buying a "used" gun, but I hope we can work something out. I have been a loyal customer (this is the fourth gun I bought from you [Glock 17, Marlin 22 Magnum Rifle, 22 "Cowboy" action six-shooter, the 738, and countless rounds of ammo]) and I know I will be a customer in the future.... I just hope we can work something out. Let me know what you think.

    A loyal customer.

  2. #2
    noway2 is offline Junior Member
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    Jun 2011
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    does this sound reasonable? I'm just looking for opinions
    I don't think your request is unreasonable, but generally speaking I wouldn't expect a gun store to give you all of your money back on your purchase towards a trade. In my experience you can expect to get roughly 60%. of course this will depend upon your relationship with the store.

    Now regarding you approach, if you are a loyal customer of this store, having purchased several guns from them and are having a problem with a purchase you should take it to them directly rather than asking for a refund through an email message. Being a loyal customer, you should know the name of your salesperson or even better, the manager and talk to them directly.

  3. #3
    Join Date
    Sep 2011
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    Ohio
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    Just curious, why a letter and not going in person to speak with them? It is usually harder to turn someone down in person in my experience. I'm not suggesting a confrontation, by the way.

  4. #4
    Steve M1911A1's Avatar
    Steve M1911A1 is online now Senior Member
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    Tell us about your Taurus's failures to feed:
    • Was the fired cartridge always fully ejected, but no new cartridge fed from the magazine? (That's a magazine problem, maybe only dirt. Easy to fix.)
    • Did the fired cartridge stay in the pistol's chamber, and not eject at all? (This is usually a failure of the shooter's technique, not of the gun.)
    • Did the fired cartridge stovepipe, or otherwise stay trapped in the gun's ejection port, thus preventing a new cartridge from feeding? (This may indicate a dirty gun, or even a failure of shooting technique, but it also may be the fault of a too-well-used recoil spring or a broken extractor.)

    More information, please.

  5. #5
    MoMan's Avatar
    MoMan is offline Member
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    I agree on going in to see them in person. My experience has always been that it is better to discuss things in person as letters and/or Emails can often times be misinterepted. We've all heard it said "it was taken out of context"!
    If this were me, my guy would see me there to discuss it in a non-confrontational manner!
    Just my $.02!!

  6. #6
    FNISHR is offline Member
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    I also believe that discussing it in person is the best way to go. I don't think your letter precludes that. Give it a try in a non-confrontational manner and see what can be worked out.

  7. #7
    ridgerat's Avatar
    ridgerat is offline Junior Member
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    Tucson, AZ
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    I agree with the panel. You purchased the gun in person, and this is how you should approach it. Personally, I think any dealer who sells used guns (or used equipment in any industry) should check it before selling it. Perhaps they did, and the problem arose after their tests, or the sale to you.

    If it were me, I would you give you the full amount in trade for another gun, and then set about trying to figure out what happened. I would want not only a happy customer, but also to ensure that my sales and tech people and systems are working.

    Make a list of everything you have done with the gun: type of ammo, did you clean it, lube it, drop it, etc. Be as helpful as you can so they can be helpful to you.

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