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  1. #41
    mrwizardly is offline Junior Member
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    Well it's Saturday and I just got back from the range. To say I am pissed off is an understatement.
    Wow, I can only say, "I am surprised". I say you should tell Kahr to buy this one back from you, and give you a new one. That just ain't right. I would be on the phone with Kahr ASAP and give them a piece of my mind. But remember, “When anger rises, think of the consequences”.
    Best to you, MW

  2. #42
    Steve S is offline Member
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    I know I was pissed off when I got home but that will get me nowhere when I call them. I will be civil but firm.

  3. #43
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    wagon is offline Junior Member
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    Sorry to hear about your bad experience with your PM9. I can feel for you.

    I do wish you luck in working this out with Kahr, they should make good out of it, however .... I have a feeling that it may not be easy ... :

    about 2 months ago I had an issue with the barrel where the plated Ni coating was flaking off. They replaced the barrel with a bad barrel (didn't even fit the slide,a nd some pother machining defects), I wrote a letter to 3 managers/VPs to complaine about their lack of quality assurance... At the end of the day, they made me send back the complete gun (at their cost) and replace the barrel again.. of course, fitment is guaranteed this time ... but you know what? NONE of these senior personnel I wrote to replied me.. not a word.

    For the past 25+ years I have worked in well regarded orginaizations (in their respective industries), when we have a customer wrote a complaint letter, there will be always be a response from us... not in the case of Kahr. My experience made me to reset my expectation and my respect on them.

    Nice gun, PROVIDED you got the luck of draw that the one you took home is a working piece.

    Once again, I hope your problem will be properly and professionally taken care of.

  4. #44
    Steve S is offline Member
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    I don't understand companies like this. I am pretty high up the food chain for the 2nd largest company in the world. If a customer writes a letter to any executive, they call them back. Taking care of the Customer is number one in our Mission Statement.

    I am going to try and speak to Ian and get some answers on Monday. I am back to carrying my G26. That's pretty easy now that it's 35 degrees in West Palm and we are wearing snow parkas.

  5. #45
    Steve S is offline Member
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    Well I sent it back today FedEx Priority Overnight. I spoke to Shawn on the telephone. I told him how long I've been having problems with this PM9 (since day 1). He really did not have anything to say except to send it back.
    I think the Ejector is messed up this time. Hopefully I will have it back soon and working.

  6. #46
    buck32's Avatar
    buck32 is offline Member
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    Steve keep us posted on this issue as I am curious how Kahr will or won't end up resolving your problem.

    Thanks, buck32.

  7. #47
    Steve S is offline Member
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    Well I got a call today from Shawn at Kahr. He told me that they fired 4 magazines and could not reproduce my problem. He did say that they were having a problem with the mag falling down during shooting that they were working on.

    I was kind of speechless for a minute or so. Before I sent it to them I could not get 2 rounds off in succession. I never had a problem with mags falling down.

    I asked him to have them change the ejector anyway and he said O.K.

    What do you guys make of this?

  8. #48
    mrwizardly is offline Junior Member
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    What do you guys make of this?
    I don't think anybody is lying, but that doesn't help the situation. I can only think that they are using different ammo then yours? It doesn't sound right about the metal shaving you said fell out? I would be a little pisssed right now and want it fixed, or don't send it back to you. WTF?
    MW

  9. #49
    Steve S is offline Member
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    He asked me what ammo I was using and I said what I can get at the range, PMC 115gr. He did not say anything about it. I went on to say my wife uses the same ammo in her PM9 with no issues.
    I asked what they were using to test fire and he told me Remington UMC.

    My wife was out shopping today and I asked her to stop by Dick's Sporting Goods and see what they have. Well she found 5 boxes of Remington UMC and 5 of some American Eagle.

    When I get this thing back, I will use the UMC. If all goes well, I will try my SD ammo which is Fed LE Tactical Hydra-Shok and Speer LE Gold Dot 147gr.

    I am going to bring a video camera to the range and film all of this crap so if something should happen I will send this PM9 back to them again with a DVD for their viewing and demand a new weapon. What a pain in the ass this has been.

  10. #50
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    wagon is offline Junior Member
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    Steve,

    what are the chances to send them 10~12 of PMC that you've been shooting? Just a thought...

    Good luck.

  11. #51
    recoilguy's Avatar
    recoilguy is offline Senior Member
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    Quote Originally Posted by Steve S View Post
    He asked me what ammo I was using and I said what I can get at the range, PMC 115gr. He did not say anything about it. I went on to say my wife uses the same ammo in her PM9 with no issues.
    I asked what they were using to test fire and he told me Remington UMC.

    My wife was out shopping today and I asked her to stop by Dick's Sporting Goods and see what they have. Well she found 5 boxes of Remington UMC and 5 of some American Eagle.

    When I get this thing back, I will use the UMC. If all goes well, I will try my SD ammo which is Fed LE Tactical Hydra-Shok and Speer LE Gold Dot 147gr.

    I am going to bring a video camera to the range and film all of this crap so if something should happen I will send this PM9 back to them again with a DVD for their viewing and demand a new weapon. What a pain in the ass this has been.
    That is an unbelievable story. I just read this thread, you are a patient man!!!!!!

    The gun better work perfect this time or I would be crazy mad! I carry a Kahr and have never had one problem ever. I am not sure if I ha dyour problems I would have been as tolerant as you have been. Good luck to you. This is bad on Kahr in my opinion.

    RCG

  12. #52
    Steve S is offline Member
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    The funny thing is my wife says I have little patience. I can be a hot headed Sicilian when I have to. Being in the Corporate arena for over 25 years, you learn some things about Customer service.

    I felt as though it would have been counter-productive to go off on them up until now. The end game is I went my PM9 in 100% working condition.

    Having said all of that, if I get this gun back and it still has problems, I am afraid I will have to go off on them.

    I think if it has to go back again, I will send a video of any failures and send them a box of this range ammo but still demand they send me a new weapon.

  13. #53
    Steve S is offline Member
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    Well about 10 minutes ago FedEx just delivered my PM9. The report says, " replaced ejector, mag catch. Lubed test fired good".

    I will probably go to the range tomorrow, this should be fun.

  14. #54
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    recoilguy is offline Senior Member
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    Good luck man I hope it works as well as your wifes gun, when its working good it is one sweet weapon!!!!

    RCG

  15. #55
    Steve S is offline Member
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    I mentioned that I just got my PM9 back from Kahr for the second time. I just got back from the range and I fired the following type and quantity of ammo:

    Remington UMC 115g 35 rounds
    Fed Hydra Shok 124g 30 rounds
    PMC 115g 100 rounds

    I had NO ISSUES!!!!!!!.

    This is the first trip to the range that was problem free.

    The Kahr service report stated that they replaced the Ejector, and the Mag Catch.

    After returning from the range I opened it up to clean and lube. Much to my surprise they gave me a totally new slide assembly. I am very happy to have a working PM9 but I don't understand why they wouldn't tell me they gave me a new entire slide assembly?

    I now feel confident in using this PM9 as my primary carry weapon.

  16. #56
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    (Holds breath) Woo Hoo!!!!

  17. #57
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    wagon is offline Junior Member
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    Congrat, Steve! Let's just say... "just keep it that way..."

    IMHO, part of the (high) price of Kahr is to cover their (high) warranty costs, they just keep replacement the parts .... at the end of the day, one of them will eventually get the problem fixed..

  18. #58
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    recoilguy is offline Senior Member
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    Cool that took a while but I for one am glad you had a trip that had no issues....enjoy!!!

    RCG

  19. #59
    Steve S is offline Member
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    Thanks for all of the messages through this 5 month ordeal. When I was shooting it yesterday I could feel a difference in the weapon. It was more snappy than in the past. It felt like a new weapon. And like I said when I opened it to clean it, I saw the brand new entire slide assembly. It all makes sense now on why the weapon felt so good at the range.

    I have to say this about Kahr service, they are FAST. I sent this weapon to them on Tuesday and I had it back on Friday. Shawn even called my house to tell me what they found.

    I could have sent this weapon in earlier, but all along I was thinking it just needs a good break-in to fix this. So I guess if someone is having problems after 200 rounds, just send it in.

  20. #60
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    Glad to hear they have taken care of you, SteveS.

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