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  1. #1
    flag8r77's Avatar
    flag8r77 is offline Junior Member
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    Customer service Kahr

    Recently bought a Kahr CW9 which had constant (every mag) FTF issues. After trying a couple different types of ammo based on the suggestion of Kahr I sent it in. Very quick turn around, took about 2 weeks and the gun was back. The replaced a faulty part, no charge and it's properly broken in now and hasn't hiccuped yet in over 250 rounds. Great service Kahr!

  2. #2
    border bandit32 is offline Junior Member
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    Cool

    Quote Originally Posted by flag8r77 View Post
    Recently bought a Kahr CW9 which had constant (every mag) FTF issues. After trying a couple different types of ammo based on the suggestion of Kahr I sent it in. Very quick turn around, took about 2 weeks and the gun was back. The replaced a faulty part, no charge and it's properly broken in now and hasn't hiccuped yet in over 250 rounds. Great service Kahr!

    That's good to know I am trying to find a PM9....glad it is running good for you now!
    did they pay the shipping to??

  3. #3
    flag8r77's Avatar
    flag8r77 is offline Junior Member
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    Nope, you have to pay for next morning overnight Fedex, think it cost me about 40-50 from Florida. They of course pay for the shipping back.

  4. #4
    border bandit32 is offline Junior Member
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    Thumbs down

    Do you have to send it overnight shipping???

  5. #5
    bruce333's Avatar
    bruce333 is offline HGF Forum Moderator
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    Quote Originally Posted by border bandit32 View Post
    Do you have to send it overnight shipping???
    FedEx and UPS both require handguns be shipped next day. That is company policy at both.
    Bruce, Life Member: NRA, NCRPA, GRNC, GOA

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    "I personally think we developed language because of our deep inner need to complain."--Jane Wagner
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    -Isaac Asimov

  6. #6
    Nerostarr's Avatar
    Nerostarr is offline Junior Member
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    I called them the other day about a broken mag follower, they sent me a new one right out. Kahr has very good customer service. It means a lot to me that they stand behind their products.

  7. #7
    border bandit32 is offline Junior Member
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    Quote Originally Posted by bruce333 View Post
    fedex and ups both require handguns be shipped next day. That is company policy at both.
    10-4!

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