Can't say if it's normal or not as it's their business and can run it any way they choose, but definitely not a place I'd do business with. Any place that says "All Sales Are Final" says to me that all they care about is getting your money that one time and aren't interested in making you a long-term customer. There are plenty of local shops and even more on-line so poor customer service and policies do not have to be tolerated by the consumer.


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