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  1. #1
    battleborn is offline Junior Member
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    My Brand New Glock 19 Gen 4 cracks apart after 10 rounds

    So much for reliability and perfection. I bought a new Glock 19 Gen 4 this morning at Safe Shot Reno (a glock dealer). I paid $740 with tax. I knew it was a bit high, but i figured I was safer buying from a dealer and not off the internet and they had one in stock. I walked downstairs to the range and it jammed on the 10th round. Hmmm. Cleared it and it jammed again. At this point I called the salesman down and when he took the slide off a piece fell out. I had to show him as he didn't even see it. They don't offer refunds or returns so I am stuck with it. I feel like a sucker.

    Has anyone ever seen anything like this? I sure hope Glock can sort this out quickly without weeks of ********. I was wondering why the gun wasn't displayed and when I asked the guy said "oh I got one in the back" I hate to think that they scammed me but I am pissed and dismayed by the whole experience. On top of that they even charged me $26 for the 12 rounds I shot at their range. Unbelievable. I took the gun, and want to sort this ASAP. I left a message at customer service in GA, sent an email, and will call again tomorrow. I'm assuming they will want it returned and I'll have to wait weeks for this to be sorted which really sucks. Does anyone have any advice?


  2. #2
    paratrooper is offline Senior Member
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    Sounds like a bad deal all the way around.

    Let's see......you bought the gun AND the ammo from them, shot it in their range, the gun falls apart, and they say tough luck?

    Me? I'd be mighty pissed off, and I wouldn't leave the premises w/o a proper send off.

  3. #3
    denner's Avatar
    denner is offline Senior Member
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    Don't forget to add he got jacked on the price as well, including ammo. Boy, that puppy looks dry. Very unusual in my experience, Glocks should last at least 1 life time and have a life time warranty and excellent customer service as well. I suppose you fired it right out of the box, but Glock's should be ok with that. I don't know, did you notice an unusual issue with a round that you fired as it looks like a little kaboom issue. Were they reloads? Almost looks like the broken rail is made from casting pot metal, very strange.

  4. #4
    Steve M1911A1's Avatar
    Steve M1911A1 is offline Senior Member
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    Remember to tell the owner of Safe Shot Reno that he has lost one customer because he wouldn't stand behind this brand-new gun.
    Inform him also that you will tell all of your friends about this poor treatment that you received at his hands.
    Then do as you told him you would.

    Safe Shot Reno may feel on top of the world right now, since it's a seller's market. But the owner should have enough intelligence to realize that things will eventually change, and that he will then need all of the good publicity he can get.
    Remind him of that, too.

  5. #5
    DJ Niner's Avatar
    DJ Niner is online now HGF Forum Moderator
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    That sucks.

    The good news is, the broken-off piece is a portion of the locking block, which is an easily replaceable part. The bad news is, Glock probably won't send it directly to you, they'll want a Glock armorer to do the installation. Do you know if one of your local gun/sporting-goods stores has a Glock armorer on staff? If so, Glock might send the part right out to him/her, and it could be fixed minutes after the part arrives.

    I agree with denner; that gun looks bone-dry. A well-informed sales person would know that Glock recommends all their handguns be cleaned and lubricated in accordance with the manual BEFORE their first firing (check the section of the manual on cleaning/preventative maintenance). Sending you down to the range to shoot a brand-new, unlubricated handgun could well have contributed to the premature failure of that part. You might want to run that by the shop/range owner, especially if he is a Glock Stocking Dealer. They don't take kindly to customers being told to do things that are the opposite of what the manual says, which is why they give free slots in their Glock Armorer classes to representatives of every stocking dealer (or at least, they USED to do this; not sure if it's still done).

    In any case, Glock will definitely take care of you, but yes, it may take some time to get it done.
    "Placement is power" -- seen in an article by Stephen A. Camp
    (RIP, Mr. Camp; you will be remembered, and missed)

  6. #6
    pic
    pic is offline Senior Member HGF Gold Member
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    push or demand a new gun replacement verses just a new Part . I'm seeing other damage to the frame in the picture. Might have caused a little damage to the slide also.The gun should be replaced with a brand new one

  7. #7
    acepilot's Avatar
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    Quote Originally Posted by Steve M1911A1 View Post
    Remember to tell the owner of Safe Shot Reno that he has lost one customer because he wouldn't stand behind this brand-new gun.
    Inform him also that you will tell all of your friends about this poor treatment that you received at his hands.
    Then do as you told him you would.

    Safe Shot Reno may feel on top of the world right now, since it's a seller's market. But the owner should have enough intelligence to realize that things will eventually change, and that he will then need all of the good publicity he can get.
    Remind him of that, too.
    He just told all of us here, so guess where I won't ever be going if I happen to be in the Reno area again with $750 in my pocket?

    I noticed the pot metal too. I'll have to take a look at my Ruger and Sig and see if that piece is pot metal in them or if it's real metal or maybe something machined from real metal.

    I'd be super myself!!!

    Let us know how you make out with Glock.

  8. #8
    acepilot's Avatar
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    Quote Originally Posted by DJ Niner View Post
    That sucks.



    I agree with denner; that gun looks bone-dry. A well-informed sales person would know that Glock recommends all their handguns be cleaned and lubricated in accordance with the manual BEFORE their first firing (check the section of the manual on cleaning/preventative maintenance).
    Well, I agree with an earlier post...so much for the perception that Glocks are bulletproof and always go bang. I saw a video from Beretta where they cleaned a Nano completely of all lubrication and ran 1000 rounds through it without a hiccup. That's 990 more rounds than the Glock could take.

  9. #9
    paratrooper is offline Senior Member
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    Contact GLOCK INC. and let them take care of it. Send the whole gun back to them and ask for a complete inspection.

    I'd also go to the trouble and mention the dealer from whom it was purchased, and tell GLOCK how you were treated. Do make a big deal out of it, and make sure that GLOCK knows how you feel about it all.

    Good luck to you and let us know how it all turns out.

  10. #10
    DJ Niner's Avatar
    DJ Niner is online now HGF Forum Moderator
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    Quote Originally Posted by acepilot View Post
    Well, I agree with an earlier post...so much for the perception that Glocks are bulletproof and always go bang. I saw a video from Beretta where they cleaned a Nano completely of all lubrication and ran 1000 rounds through it without a hiccup. That's 990 more rounds than the Glock could take.
    Not sure if they used a new Nano or a used one, but that could make a HUGE difference in the outcome. New guns have lots of sharp edges, rough surfaces, and other minor glitches that get smoothed-out over the first couple of hundred rounds, IF they are lubricated correctly. If not, bad things can happen, the least of which is a stoppage in the cycle of operation.

    I tested many brand-new Beretta M9s out of the first batches sent to USAF units on two different Air Force bases during the conversion from revolvers to pistols, and although the M9s were VERY reliable once oiled, NONE of them would get through two 15-shot mags when new and not lubricated. Some wouldn't get through the FIRST mag before choking. Add a bit of oil, and they'd go 200-300 rounds, no problem. But clean, new, and dry (or with only the anti-rust-preventative coating, which looked like oil, but wasn't) they would not get through the first 30 shots without a jam. Tried it multiple times, with multiple weapons, from multiple batches (Italian-made, and later on, US-made). I've shot "dry" (cleaned and not lubricated, but not "de-greased dry", either) Glocks many times with no problems, but these were all used or well-used guns.

    Lubricant is important. You usually don't need much, but most pistols need some lube to run reliably.
    "Placement is power" -- seen in an article by Stephen A. Camp
    (RIP, Mr. Camp; you will be remembered, and missed)

  11. #11
    pic
    pic is offline Senior Member HGF Gold Member
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    you think the gun shop would at least absorb the shipping costs and labor involved

  12. #12
    battleborn is offline Junior Member
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    Glock has just emailed and said the pistol is new. They don't know why it failed. They are going to replace the locking block and return it.

  13. #13
    pic
    pic is offline Senior Member HGF Gold Member
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    Quote Originally Posted by battleborn View Post
    Glock has just emailed and said the pistol is new. They don't know why it failed. They are going to replace the locking block and return it.
    I don' want to sound negative,, but what are they going to do for the housing and slide damage!!!,!!@

    Get back on the email and demand a new gun. RIGHT NOW

  14. #14
    SMann is offline Member
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    Quote Originally Posted by pic View Post
    I don' want to sound negative,, but what are they going to do for the housing and slide damage!!!,!!@

    Get back on the email and demand a new gun. RIGHT NOW
    I agree. The whole thing needs replaced.

  15. #15
    Miller319 is offline Junior Member
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    Quote Originally Posted by pic View Post
    I don' want to sound negative,, but what are they going to do for the housing and slide damage!!!,!!@

    Get back on the email and demand a new gun. RIGHT NOW
    Quote Originally Posted by SMann View Post
    I agree. The whole thing needs replaced.
    +2

    You paid for Brand New "Glock Perfection". That's exactly what you should receive.

  16. #16
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    Tell them to clean it up nice and shiny, and that you are going to sell it when it comes back and buy a (insert almost any brand here)

  17. #17
    pic
    pic is offline Senior Member HGF Gold Member
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    Seriously ,If you would like for me to call Glock also ,I will.

  18. #18
    Blunt is offline Junior Member
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    I compared my G19 G4 (that has over 10k through it) and I have to agree with DJ Niner:
    There is damage to the small plastic area of the frame in front of the rail guides (left of the picture). That area of my frame is perfectly undamaged after lots of use.
    DEMAND A NEW GUN! (or maybe ask first, THEN DEMAND!)

  19. #19
    paratrooper is offline Senior Member
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    As others have mentioned, don't settle for a repaired gun.

    Demand a brand-new one! That's what you initially purchased and I wouldn't settle for anything less.

  20. #20
    pic
    pic is offline Senior Member HGF Gold Member
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    This is a gen 3 model 27. There is a slight difference in locking blocks

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