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  1. #1
    Nozoki is offline Junior Member
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    Is my new gun really not so new?

    Hi guys. I bought my first gun today. It's a S&W 22A-1. I haven't fired it yet, but I was planning to tomorrow. Here's my problem. I bought it "new" from a local dealer for $289. I looked at it in the store before I bought it and it looked in new condition, but after I got it home and started getting to know it better I noticed some wear on the tip of the barrel, like the paint is chipping off. And then I found a repair ticket from S&W mixed in with some other pamphlets and registration cards. It said the customer complaint was "feeding" and the repair was "ADJUST SLIDE TO BBL FIT". The store was closed by the time I got home, so I can't contact them till Monday. Any suggestions? Is this legit for a dealer to do?
    Thanks for helping a newbie.

  2. #2
    milquetoast is offline Member
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    Sounds like the store "made a mistake" and sold you a used gun thinking it was new. Tell them you're sure a reputable store like them will want to make it right, and give you a new one that really is new.

  3. #3
    Ram Rod's Avatar
    Ram Rod is offline Senior Member
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    What made you think it was new? Did they say it was new, or was there a price next to it saying it was new? It wouldn't be moral for a shop to sell something that way. Any reputable shop would be concerned with a customer's return to the shop and not do this. Personally, I'm missing some pieces of the puzzle that would lead me to tell you what I would do next in your shoes. It pretty much sucks I know, unfortunately for the most part---it's a buyer beware world. Plenty of bottom feeders out there that would do anything to make a sale. Hope you get to the bottom of things Monday morning. Don't shoot it, and get your documentation together and take some pics in case you ever need them. Good luck

  4. #4
    Nozoki is offline Junior Member
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    Quote Originally Posted by Ram Rod View Post
    What made you think it was new? Did they say it was new, or was there a price next to it saying it was new? It wouldn't be moral for a shop to sell something that way. Any reputable shop would be concerned with a customer's return to the shop and not do this. Personally, I'm missing some pieces of the puzzle that would lead me to tell you what I would do next in your shoes. It pretty much sucks I know, unfortunately for the most part---it's a buyer beware world. Plenty of bottom feeders out there that would do anything to make a sale. Hope you get to the bottom of things Monday morning. Don't shoot it, and get your documentation together and take some pics in case you ever need them. Good luck

    It was sold as new. The price tag said so and the saleman said so. They had a used one right next to it for $50 less that I was thinking of buying but it showed quite a bit of wear, so I decided to go for the new one. I didn't look down the barrel of the "new" one in the store, so I didn't see where the paint was wearing right on the end until I started breaking it down to clean it tonight. And then I found the repair ticket as I was going through the rest of the paperwork in the case.

  5. #5
    BeefyBeefo's Avatar
    BeefyBeefo is offline Senior Member
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    My advice would be to take it back to them and never go there again. Just my opinion.

    -Jeff-

  6. #6
    Nozoki is offline Junior Member
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    Quote Originally Posted by BeefyBeefo View Post
    My advice would be to take it back to them and never go there again. Just my opinion.

    -Jeff-
    I'm thinking the same thing. I wonder how that will affect me if I try to buy form someone else because VA has a one handgun per month rule unless you have your CCW.

  7. #7
    Snowman's Avatar
    Snowman is offline Member
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    Quote Originally Posted by Nozoki View Post
    I'm thinking the same thing. I wonder how that will affect me if I try to buy form someone else because VA has a one handgun per month rule unless you have your CCW.
    This is such a stupid law. It inconveniences you, and does nothing to stop crime. Let us know how it pans out.

  8. #8
    Mike Barham's Avatar
    Mike Barham is offline Senior Member
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    I would go back to the shop, but don't go in angry. Many things that are ascribed to malevolence are actually just incompetence. It may be a simple mistake.
    Employed by Galco Gunleather - www.galcogunleather.com / Veteran OEF VIII

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  9. #9
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    Quote Originally Posted by Snowman View Post
    This is such a stupid law. It inconveniences you, and does nothing to stop crime. Let us know how it pans out.
    I would guess democrats run VA.

    If they give you any flak about it, show them the proof. It might've been an honest mistake, but any decent gun dealer would've caught that.

  10. #10
    Nozoki is offline Junior Member
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    Quote Originally Posted by Mike Barham View Post
    I would go back to the shop, but don't go in angry. Many things that are ascribed to malevolence are actually just incompetence. It may be a simple mistake.
    I'm not angry about it, just kind of bummed out. Being as I've never bought a new gun before, I just didn't know if it was legit to sell a gun as new that had been repaired. I just want to be informed when I go back in just in case they try to tell me that it was never sold before, but that they found the problem in-store and had it fixed before someone bought it. Do guns shops normally load ammo into a new gun to see if there's a problem before they put them on display? This shop seems to deal mostly in hunting and fishing gear, with less than 10 handguns on display.

  11. #11
    Charlie's Avatar
    Charlie is offline Senior Member
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    Probably (hopefully) just a mistake. Take it back tomorrow and explain the situation. Do NOT give them any of the repair paperwork you found. If they are agreeable to a refund (I wouldn't get a replacement 'cause you may have to do business with them again), take your money and find another gun shop. If they aren't, notifiy the Feds, the local Better Business Bureau and the newspapers.

  12. #12
    milquetoast is offline Member
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    Quote Originally Posted by Mike Barham View Post
    I would go back to the shop, but don't go in angry. Many things that are ascribed to malevolence are actually just incompetence. It may be a simple mistake.

    Exactly. Don't go in spoiling for a fight. The most likely scenario is that they will be extremely apologetic, and offer either refund or replacement, your choice. Mistakes happen. Give them the benefit of the doubt, unless and until they prove otherwise. As to never doing business with them again -- if they give you a hard time, then sure. But if they fall all over themselves apologizing and trying to make it right, then those are the kinds of people you want to do business with. It could be the beginning a good relationship.

  13. #13
    Nozoki is offline Junior Member
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    Quote Originally Posted by milquetoast View Post
    Exactly. Don't go in spoiling for a fight. The most likely scenario is that they will be extremely apologetic, and offer either refund or replacement, your choice. Mistakes happen. Give them the benefit of the doubt, unless and until they prove otherwise. As to never doing business with them again -- if they give you a hard time, then sure. But if they fall all over themselves apologizing and trying to make it right, then those are the kinds of people you want to do business with. It could be the beginning a good relationship.
    I hope that's the case. I went here because a guy at work recommended them. The other dealer in town seems a little full of himself, and cvillechopper in the Virginia forum had a bad experience with them that he posted.

  14. #14
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    I wonder if it's a factory second. In a lot of different industries, companies will offer "new" products that have never been owned, but had flaws out of the factory, and instead of destroying them, they sell them at a discounted price. I'm on my third and fourth snowboards (which are Burtons, the only boards I've owned) and Burton always has boards come out of the factory with cosmetic faults and such, and sell them much cheaper than the MSRP. Both my Walthers came with a target that had been shot through, and an empty casing that I would guess showed they had test fired the gun once before shipping it out. If that's the case with yours, S&W may have tested the gun and found it had problems, and that's why it was sold "new," but with flaws from the factory. Not sure if that happens in the gun industry, or more specifically with S&W, but in other industries, it's not uncommon to have factory seconds. Even if that were the case, the display should've said it was a factory second, which would most likely indicate a mistake on the dealer's part, whether it be intentional or unintentional. Either way, there's been some sort of mistake. Good luck sorting it out.

  15. #15
    milquetoast is offline Member
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    So, what happened?

  16. #16
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    Yeah I'm curious.

  17. #17
    Nozoki is offline Junior Member
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    Well I spoke to the owner and he said that the repair was due to one of the sales guys losing the spring while they were checking it out. I called the S&W repair dept. and they confirmed the work done to it. Having field stripped it myself, I can see where the spring could get shot out and fly off somewhere. But I was assured that it was in fact a new gun, and since everyone was friendly and helpful I didn't really want to make an issue over the cosmetic anomoly on the end of the barrel, especially since it's just a plinker. The gun fires just fine so I guess all's well that ends well as they say.

    They sure are a lot friendlier than the other gun shop in town. The guy behing the counter there was more interested in looking whatever was on his computer than being helpful, and he seemed really put out when I asked to see something. So I think I'll shop with this store again and just make sure I check any future purchases a bit more thoroughly before I leave the store.

  18. #18
    neophyte is offline Member
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    shop owner

    Nozoki: Sir; you did the right thing. So many time folks just go away and stay mad.

    In your case the Owner faced you and spoke his understanding. You are were willing to accept his finding as fact.

    Enjoy your new firearm and you may have broken the ice at the gunshop.
    Most shop owners want customers and in the future may be of some help.

    I was one of the curious and Thanks for filling in the 'ending'

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