Did anyone else get shafted this year by the new “customer friendly” no receipt, no exchange or return policy at Toys R Us this year? My son got a little racetrack that launches the cars around the track from an elderly relative of ours. The track was sent without a gift receipt, but toy was bought at the store because the relative told us where she bought it and it’s their brand of crappy toy. Anyway, one of the two launchers was dead out of the box. We tried to exchange the toy for the exact same thing, and Toys R Us would not even let us do that because we didn’t have a gift receipt. The lady at the counter told me to contact corporate. So I contacted corporate and they told me their policy is non-negotiable. So my son is stuck with a broken toy. I guess I learned to never buy anything at Toys R Us any more. Even though I hate Wal Mart with a passion, I know they'll at least take their crap-ass products they sell back.
That's crappy - but the store is actually bordering on bankruptcy, from what I have read in the paper over the years. Wal-Mart is the biggest toy retailer now. And several years ago, there was investigations into wal-marts policies of forcing the toy companies to not give certain deals to Toys-R-Us if they wanted to do business w/ Wal-Mart.
Actually, after the 2005 Christmas, there was a good chance the chain was gonna go bankrupt, but they held on it seems. Maybe this is a way to keep from getting scammed - but, like what happened to U - they may loose future sales in the process...
Alot of stores have changed return policy because of shoplifting rings that work extra hard at Christmas time. They steal stuff and then return as it was a gift.
And people wonder why all the Toys 'R Us stores in the area closed their doors.
Hey Shipwreck, May Lose Customers?, Hell they haven't ever screwed me yet, and I'm already finished with them!!