Restart and count the beeps…beeps tell you what may is or is not working on the motherboard. But you need the specs for the board to know what is wrong for sure, as I recall, but it’s a start.
3 beeps are good.
It's really tough to do this long distance; but, one beep during POST is good. That means that everything is probably OK and it's just a software problem, in that somehow, for some reason, the files the machine needs to start have been corrupted or are missing. I'm not going to try to troubleshoot your machine from here, but there's a good chance your data is not lost.
The post from jpruett79 was good advice; I would try that process. If you're not comfortable doing that yourself, get to someone local.
The screen does show an error. Local tech time, gunut.
Last edited by Mr. P; 11-10-2006 at 08:28 AM.
There shoould be a screen to show HDD0 or something. Looks like you have a RAID setup. Possibly your onboard RAID controller failed. I would move the hdd to IDE1 and see how it boots up. One beep is generally a good thing. If you DO move it to IDE1, then you will need to reset the bios bootup order to recognize it there. It is rather difficult to troubleshoot over the net.
Hey, thanks for the help guys! I will have to get with my computer guy on Monday. Hopefully this can be resolved with to much difficulty!
I sent this off to Alienware. I am wondering what they will say about it
To whom it may concern
Hello. I am writing you today to express my dissatisfaction with the product and support that I have received from your company. A little over a year ago I ordered a 7700 notebook with the belief that it was the best in terms of quality and performance. Well it was only a few months before I started experiencing my first problems. Within a few months my video card had started to over heat, making the function of the machine impossible. I used the over the phone tech support to try to resolve the issue. I gave them the error message about my video card being faulty but instead of receiving a new one I was given the run-around. After calling the tech support over and over through a month and a half, and doing task after task after task they then decided that my video card was to blame. I was unable to use my much needed system during this time. I received my new card a few weeks later and everything was working fine.
Within a few months the new card started acting up. It would over heat and give me the same problems that I had experienced previously. By this time my support that came with the computer was no longer valid and my only option would be to buy a new card. I purchased a ‘cool pad’ for my computer to sit on, which raised the computer and applied more air with the addition of two fans. My problem then stopped for some time. It kept the card cool enough to run video games while on the pad. It is now at the point where the games will start to lag even when on the pad. On top of this issue, I attempted to turn my computer on the other day to find there was NO OPERATING SYSTEM FOUND! My mother board is now dead with only a little over a year of service life. My only option now is to pay more to have this issue resolved.
I am a student and need my computer! I have to tell you that I expected much more out of a system that I paid over three thousand dollars for; not to mention out of the company. I realize that things can happen, but at the least an extension of support would be appropriate for the massive hardware failure that I have experienced throughout my time owning this machine.
The problems that I have had with this system and the dealings with the company obviously do not make me a happy customer. What I would like to know now is what you intend to do to fix this issue. It is now up to you if you would like to take the initiative and do the right thing to fix my problem or to do nothing. Needless to say, there will be many more computers in my future, but your actions will determine who I will buy them from.
Thank you for your time and help resolving this issue. I look forward to speaking with you further.