I have the Ultra Raptor II and a friend has the full size Raptor II. Both are excellent guns and look good too. Both perform well in IDPA. I have a Loaded 9 and the TRP. The TRP is my best shooting pistol. Of course, the Kimbers look the best. I can't comment on the customer service or 1 yr warranty from Kimber because I haven't had any problems. The only Springfield problem I've had has been with an EMP and it was repaired and returned 7 days after it was shipped at no cost to me.