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After owning a 22 neous for three weeks I had it sent back for repair in November 2011. Today is Dec. 30 and still no gun as yet. I called Beretta and they said "it's way to early to have this gun fixed as our turn around time is 6-8 weeks" I can't believe this to be true.Has anyone else experienced a similar problem?
Don't feel bad, I sent my PX4 Storm in on November 2nd. I have the UPS confirmation of delivery and signed for email that they recieved the gun on November 4th. I called in on December 29th and they told me they didn't receive it till December 2nd and it would take 4-5 weeks for repair. Now that's BS, I simply told them to go find my gun send it back "UNrepaired" so I could trade the piece of crap off for a new Glock. I should have listened to my friends in the first place. Beretta has lost me as a customer FOREVER, and I am determined to leave a review of the gun and their service on any and every web page I can find. This has been the worst customer service I've ever received and this is coming from what is know as a great company.
Have heard good and bad about Beretta service....have also heard about other companies service being better.........if you are a true Beretta lover, I guess you put up with the pain, you have no other choice, except what you suggested......
I could be wrong, but I believe you would be hard pressed to get much improvement from the 6-8 weeks that they projected. An acquaintance that lives near me talked me out of buying from a certain manufacturer because he had 3 bad experiences with the warranty and repair service. In his situation, all 3 instances were longer than 6 months, the longest being 13 months. Maybe 6-8 weeks isn't all that bad...
I've owned beretta 's for decades never needed any work done on them, knock on wood.
That's why I bought an armorer's manual and some spare parts. If I can't fix it myself, I'll take it somewhere locally.
Good morning. I am the Web & Social Media Manager for Beretta. Our average turnaround time for repairs is 3.5 weeks. In some cases, repair procedure may take longer, but the average time is 3.5 weeks (so many repairs actually take less than the 3.5 weeks.) In order to find out why it took longer for this particular repair, I would have to know the serial number of the gun.
Please, also note that the Neos was subject to a recall. If your firearm was sent in as part of that recall, it may have taken longer to repair during peak return times. Without knowing the specifics, I hope this gives a little insight on return times.
Best,
Matteo
Having the same problem here.. Bought my neos Dec 3rd. I shot ~500 rounds through it, when the shell extractor went missing at the range. Had it sent in Feb 7th, with an estimated time of 3 weeks. It's now the 8th and have not heard anything with no updates to their status online. So I call customer service to find out whats going on and they tell me it's going to be at least another 2 weeks. The Rep. said they had to replace the barrel assembly and are waiting for that part.. The Shell extractor breaks so I need a new barrel? Probably should have bought the 4$ part myself..?:| @zfrme66 How long did it take to get yours back?
I had a Walther PK380...brand new wouldnt fire 5 rounds without jamming... sent it back 12 weeks to repair...sold it when it came back and now have the Beretta and a Bersa...i think most companies are behind with the amount of sales going on. Mfg is slow as well. But i am finding with posts on the forums at least Beretta and Bersa talk to you....