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  1. #26
    jakeleinen1 is offline Member
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    Strange but not totally unheard of, although my PX4 is ultra reliable and it is a used law enforcement trade in

    had that happend to me on my first outting witht the gun I would have returned it the minute it started giving me fuss and got my wife a glock lol

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  3. #27
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    danattherock is offline Junior Member
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    If she wasn't left handed, a Glock is what she would have got. I own four, three 40 S&W and one 10 mm, and never had an issue like this. Talking 4000-6000 rounds and not one hick up. But... she is left handed so the controls on the PX4 were of great benefit. Also, the mag release was switched over to left handed. She loves it and once it is running smooth, will be a better gun for her.

  4. #28
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    danattherock is offline Junior Member
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    Quote Originally Posted by denner View Post
    Whats odd is if you have the new recoil rod assembly you shouldn't have a recoil spring issue? Very odd indeed. It's the first time I have ever heard about your issue from anyone, and on any forum. If you can post a closeup picture of your recoil rod assembly, I'd like to check it out. The original spring which you do not have was a much heavier pound and thicker spring than the much thinner less poundage replacement spring. If you have the same new recoil rod assembly as everyone else that owns a compact this sure is a mystery? Or if you know anyone who owns a compact, or the retailer who may have others in stock to let you compare the two springs, or rack the slides to compare the difference in tension.

    Good idea, but I bought the only one they had so can't compare. Will see what Beretta has to say. If they send me a replacement spring and problem goes away, great. If not, I will leave the slide open for a few days as others suggested in the threads I linked earlier and after a 500-600 round break in period, the gun should work fine. At this point, I will be happy with either outcome.

  5. #29
    recoilguy's Avatar
    recoilguy is offline Senior Member
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    How can leaving the slide open in any way help?

    I truly do not understand

    RCG

  6. #30
    TedDeBearFrmHell's Avatar
    TedDeBearFrmHell is offline Senior Member
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    Quote Originally Posted by recoilguy View Post
    How can leaving the slide open in any way help?

    I truly do not understand

    RCG
    the thought behind this is the false notion that a few days or hours of compression will "train" the spring .......

    the chicken bones in the bloody bowl will give you just as good results.

    its a recoil spring, a few years in the open position isnt going to affect it! this stems from those who have had flat, stamped mag spring fail on them after keeping a full mag for years, causing spring compression..... so therefore a tempered, round, coiled recoil spring should be fixed the same way..... right?

    wrong!

  7. #31
    danattherock's Avatar
    danattherock is offline Junior Member
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    With what I have been dealing with this week, this is the least of my concerns. Figured it can't hurt. I see where you are coming from, but wonder. How can shooting a gun 400-600 times lighten up the recoil spring enough to reliably feed less potent ammo? Seems the same (in principle) as "training" the spring by leaving the slide in the locked and open position.



    -Dan

  8. #32
    denner's Avatar
    denner is offline Senior Member
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    You need a new spring, leaving the slide open is only a last option. In theory a recoil spring as like a mag spring or any spring will eventually weaken to some extent, if they didn't you would never have to replace them. A new recoil spring will have more tension than one that has a 3,000 round count. My PX4's are as reliable as any Glock or any other handgun out there, so buying a Glock over a PX4 for it's relability is a non issue. If your running a wrong recoil spring(i.e. a 40 spring in a 9mm), or one that is much too heavy, I don't care what pistol you are using, or what make, it's reliability will suffer. If you recall the new Gen 4 19's with the 40 cal recoil springs was an issue in reliability until Glock resolved it.

  9. #33
    TedDeBearFrmHell's Avatar
    TedDeBearFrmHell is offline Senior Member
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    Quote Originally Posted by danattherock View Post
    With what I have been dealing with this week, this is the least of my concerns. Figured it can't hurt. I see where you are coming from, but wonder. How can shooting a gun 400-600 times lighten up the recoil spring enough to reliably feed less potent ammo? Seems the same (in principle) as "training" the spring by leaving the slide in the locked and open position.



    -Dan
    the spring "lightening" from use is called "spring fatigue" .... this is cause by CYCLES of compression and release during use, while a spring under compression isnt subject to "spring fatigue" because it is not being released therefor no cycles.

    i hope that clears it up for ya

  10. #34
    danattherock's Avatar
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    The fail to feed issues seem resolved after shooting 300 rounds of 147 gr ammo through the gun. That is 500 rounds total through the gun before a full mag of 115 gr would feed reliably. Guess that broke her in and lightened the spring up a bit. Shot 100 rounds of 115 grain Federal through the gun today with 100% reliability. Flawless operation for the first time with light target loads.

    Beretta customer service is non-existent.

    I called and left messages 6-8 times over 3 weeks and got one return call. That call was to inform me she couldn't help me and she provided another number I called and never got a return call. Voice mails left 3x and no return call. I gave up on Beretta customer service and will never buy another Beretta for this reason alone. The PX4 compact 9 mm is now feeding reliably though, and that is the main thing. Just wanted to provide an update in case it benefits future readers.



    -Dan

  11. #35
    Packard is offline Senior Member
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    I Googled "Beretta customer service reviews" and read some threads on this. Apparently they are excellent on filling repair part orders.

    And they are a mixed review on problems with weapons. I suspect that when they have a new weapon that has problems that the customer service reps get overwhelmed and you see bad reviews and bad service. In between those times (I'm guessing on the times) they do rather well. This is all supposition. They seem to be uniformly excellent on filling parts orders; both good and bad on phone support and repairs.

    See: http://www.google.com/search?sourcei...ervice+reviews

    Personally I would bring it to the dealer and have them send it to Beretta. They have more clout than you do and can get through easier too.

  12. #36
    danattherock's Avatar
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    Whatever you say man.


    I called 6-8 times, left detailed messages, and got one call returned after 2 weeks of waiting.

    I could not get a live person to answer the phone at any point during 3 weeks of calling.

    All I wanted was a $7 part to make a $500 gun work.

    They would not sell or send me one.

    That is non-existent customer service to me.

    I truly hope others experiences are better, but I will not support a company that treats customers that way.




    -Dan

  13. #37
    denner's Avatar
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    Quote Originally Posted by danattherock View Post
    Whatever you say man.
    I called 6-8 times, left detailed messages, and got one call returned after 2 weeks of waiting.
    I could not get a live person to answer the phone at any point during 3 weeks of calling.
    All I wanted was a $7 part to make a $500 gun work.
    They would not sell or send me one.
    That is non-existent customer service to me.
    I truly hope others experiences are better, but I will not support a company that treats customers that way.
    -Dan
    Dan, they were good with me, I got a live person on the first call and they sent the spring within a week. BTW it's a $23.00 part. Unfortunately, it seems they blackballed you as a free spring getter. I would have taken it back to the retailer and demanded my money back, an exchange, or have the retailer send it back to Beretta for a new one. That sucks, mine has worked flawlessly since the new spring and i can't think of another gun in it's price range that I would rather have.

  14. #38
    danattherock's Avatar
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    Good to hear. I of course can only judge the service I was provided. None.


    Hope the gun is working now. After 150 rounds yesterday, seems it is broken in and running well.

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